Kateryna Kupriyenko

Experience

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  CB Khreschatyk

  Mar 2006 - Dec 2006

  Office Manager

  - Organizing meetings and managing databases; - Dealing with correspondence, complaints and queries;- Preparing letters, presentations and reports.

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  Wendy’s

  May 2008 - Aug 2008

  Crew position
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  PJSC Universal Bank

  Apr 2011 - Aug 2014

  Retail Business Development Department Alternative channels sales division Specialist of the central

  - Cooperating with business partners on implementing partnership programs (car dealers, insurance companies);- Building business-oriented partnership with car dealers;- Controlling and full support of car loan process (communicating and negotiating with a potential borrowers, preparing applications to the Credit Committee, issuing process in Bank’s branches);- Trainings for new Department stuff;- Project management (testing new software from business side, coordinating new loan process)- Preparing reports for management and monitoring loan portfolio quality. Show less

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  University of Banking of the National Bank of Ukraine

  Sept 2014 - Jul 2015

  Scientific-organizational department Specialist

  - Coordinating and controlling (quality) of scientific and organizational process in institutes, evaluating of its effectiveness;- Conducting scientific and practical activities (nationwide and international levels).

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  Terrasoft

  Jul 2015 - Sept 2016

  Sales Support Manager

  - Identifying the necessities in automation (renewal) the business processes (cooperating with deputy CEO, director of the department);- Arranging the appointment between the company and the client;- Trainings for new Department stuff;- Cooperation with other company’s Departments (providing a high quality advice and service to the client).

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  BNP Paribas Cardif

  Sept 2016 - Sept 2018

  Account Manager

  - Relationship management, negotiating with business partners on insurance programs (B2B2C);- Developing and implementing new insurance products, according to the partner’s needs;- Holding events to raise company and products awareness (customer centric program); - Preparing presentations and reports for HO, monthly and Be-annual committee;- Analyzing partner’s sales results on monthly basis;- Researching market and competitors situation;- Controlling insurance products launch (project documentation, test contracts, etc.);- Developing and implementing different sales schemes for achieving plans, set by the budget (e.g. motivation programs for the partner’s point of sales, promotional materials);- Developing and implementing training for partner’s sales force;- Key business indicators analyzing and monitoring;- Business planning (marketing activities, budget process). Show less

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  Freelance

  Dec 2018 - Mar 2019

  QA Tester

  - Identifying, recording, documenting thoroughly and track bugs;- Performing thorough regression testing when bugs are resolved;- Monitoring debugging process results

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  Admetec

  Oct 2022 - now

  • Customer Service Support Manager, QA

    May 2023 - now

  • Customer Experience Manager

    Oct 2022 - May 2023