Troi Jones

Experience

• 

  BI-LO

  Jul 2016 - Aug 2016

  Bagger

  • Provided excellent customer service by greeting customers in the store• Bagged groceries for customers and escorted them to their car if needed (harsh weather conditions, elderly, disabled)• Demonstrated outstanding team work helping co-workers and relieving them of assigned duties when necessary

• 

  Port City Java

  Jan 2018 - Apr 2019

  Barista

  • Cooperated with co-workers to swiftly prepare over 100 food and drinks orders while sanitizing work stations• Demonstrated hospitable behavior towards every customer• Operated cash register to handle monetary and credit card transactions to complete customer’s purchase

• 

  First Financial Federal Credit Union of Maryland

  Jun 2018 - Aug 2018

  Federal Service Representative Level 1

  • Diligently paid close attention to detail when handling over ten-thousand-dollar check transactions and balancing cash at teller-line• Ensured confidentiality of members’ information and made them feel secured• Built positive relationships with staff and members to maintain the family environment of the Credit Union• Showed initiative to seek additional responsibilities within union branch to be one of the top branch tellers that has helped the most members (operated Drive Thru to accept members’ deposits and withdrawals, welcome members in union as greeter, filed new Visa credit or debit cards for members who lost cards, worked overtime when main branch lobby was closed) Show less

• 

  Palmetto Citizens Federal Credit Union

  May 2020 - Jan 2021

  Member Service Representative

  • Assisted members with language barriers (Spanish) to conduct monetary transaction at the teller-line• Displayed flexibility to adapt to different work environments when stationed at service centers in multiple locations• Developed strong bonds with team members and functioned efficiently together to provide financial services to members throughout the covid-19 pandemic

• 

  Microsoft

  Sept 2021 - now

  Support Engineer