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Pankaj Kumar

Pankaj Kumar

Technical Sales Executive

Followers of Pankaj Kumar2000 followers
location of Pankaj KumarChandigarh, India

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  • Timeline

  • About me

    Microsoft 365 Technical Lead | Exchange Online | Microsoft Cloud Specialist | Office 365.

  • Education

    • Lovely Professional University

      2010 - 2014
      Bachelor of Technology - BTech Electronics and Communications Engineering 6.84

      Activities and Societies: Took part in many cultural activities and fests. Studied different subjects and gained a lot of technical and non-technical learnings. Some of the important subjects include: Electronic Devices and Circuits, Mechanical Sciences, Electromagnetic Field Theory, Signals and System Networks, Analog Circuits, Chemistry, Physics, Engineering Mathematics, Intelligent Robotics, Computer Programming, Digital Signal Processing, Antenna Engineering, Artificial Engineering, Material Science and Metallurgy, Microcontrollers, Wireless Communication… Show more Studied different subjects and gained a lot of technical and non-technical learnings. Some of the important subjects include: Electronic Devices and Circuits, Mechanical Sciences, Electromagnetic Field Theory, Signals and System Networks, Analog Circuits, Chemistry, Physics, Engineering Mathematics, Intelligent Robotics, Computer Programming, Digital Signal Processing, Antenna Engineering, Artificial Engineering, Material Science and Metallurgy, Microcontrollers, Wireless Communication, Satellite Communications, Computer Networks and the list goes on :) Show less

  • Experience

    • Tech Live Connect

      Oct 2014 - Feb 2015
      Technical Sales Executive

      Worked as System Engineer and helped customers solve basic Windows and Microsoft Office issues.

    • Angel Quality Solutions

      Mar 2015 - Apr 2016
      Senior Technical Support Engineer

      Worked as Senior Support Engineer and took care of basic Windows and MS service issue and handle escalations.

    • Opaldoor Softwares Pvt Ltd

      May 2016 - Aug 2019
      Technical Support Engineer

      Windows OS, Server Installation and maintenance, Microsoft Office.

    • Convergys

      Sept 2019 - Feb 2021
      Microsoft Office 365 Ambassador

      Microsoft OneDrive Support, Office365 Exchange, Microsoft EDU support, Microsoft Bookings.Worked as Office 365 Advisor and assisted Office 365 subscribers with services like SharePoint Online, Microsoft Exchange Online, MS Teams and OneDrive for business via calls and emails. Acting as first point of customer engagement, providing thoughtful day-to-day comprehensive technical support to administrators from initial challenge through resolution.

    • Mindtree

      Mar 2021 - Jun 2022
      Technical Specialist

      Worked there as Technical Specialist. Assisted Microsoft CSP Premier Partner, deal with issues they face with Microsoft 365 services like Exchange Online, Security & Compliance, Identity Online, Azure, MS Teams, SharePoint Online and OneDrive for business.

    • Infosys

      Jun 2022 - now
      Technical Lead (Exchange Online/Identity Online)

      Technical Lead with Microsoft’s Premier business. Assisting M365 premier engineers to help customers worldwide in managing there messaging environment, Azure, Security & Compliance, Identity Online and other Microsoft 365 services.Acting as a point of escalation for technical issues, troubleshooting and resolving complex problems.Mentoring and coaching team members, providing technical guidance, and fostering their professional growth.Collaborating with cross-functional teams to define project requirements and to ensure alignment with business objectives. Show less

  • Licenses & Certifications

    • The Six Morning Habits of High Performers

      LinkedIn
      Mar 2021
      View certificate certificate

    • Microsoft Cloud Fundamentals: Exchange Online and Security

      LinkedIn
      Sept 2020
      View certificate certificate

    • M365 Exchange Online Foundational Learning Path

      Cloud Academy
      Jul 2022
      View certificate certificate

    • Microsoft Graph PowerShell

      Cloud Academy
      Apr 2024

    • Microsoft 365 Certified: Fundamentals

      Microsoft
      Apr 2023
      View certificate certificate

    • AAD Authentication - Foundational (L100) Assessment

      Cloud Academy
      Jan 2024

    • AAD Authentication - Specialist (L200) Assessment

      Cloud Academy
      Jan 2024
      View certificate certificate

    • (ABR) Microsoft Exchange Online - Advanced Assessment (Amplify)

      Cloud Academy
      Jul 2022
      View certificate certificate

    • Customer Service Foundations

      LinkedIn
      Mar 2021
      View certificate certificate

    • (ABR) Microsoft Exchange Online - Specialist Assessment (Amplify)

      Cloud Academy
      Jul 2022
      View certificate certificate