Mohammed Giash Uddin

Experience

• 

  SCC

  Jul 2006 - Apr 2016

  • Repaired mid to high-end HP, Samsung, Brother, Xerox, and Kyocera printers.• Covered regions including West Midlands, East Midlands, and parts of Southeast England.• Supported warranty and break fix contracts for clients such as Brother, Xerox, TNT, and Hilton. • Repaired a range of high-end printers at the National Repair Centre.• Provided final point of contact support for field service engineers.• Assisted with office equipment rollouts and refresh projects for clients like Babcock’s and Heathrow • Resolved desktop issues for Teva, Keoghs & London City Airport staff.• Utilized remote diagnostics tools like Go to Assist & Citrix server client shadowing.• Managed incidents and changes within the SCC Service Desk tool. • Provided technical support and parts identification for 2nd/4th line support.• Created training documentation and updated the company database with new fixes.• Achieved first-time fixes for printers, desktops, and laptops within SLA • Repaired Epson, Dell, Oki, Kyocera, HP, Samsung, Olivetti, Citizen, Zebra, Brother, Lexmark, Magicolor and Intermec Printers.• Printer Types were laser, led, dot matrix, thermal and inkjet. • Carried out repairs down to component level and/or replacements as required.• Provided 4th line support for field engineers. • Trained and assist field engineers on repairing printers.

  • Field Service Specialist

    Sept 2013 - Apr 2016

  • Workshop Engineer & field support

    Aug 2009 - Sept 2013

  • Second Line Support Engineer

    May 2009 - Aug 2009

  • Technical Support Analyst

    Apr 2008 - Apr 2009

  • Workshop Printer Repair Engineer

    Jul 2006 - Mar 2008
• 

  Capita

  Apr 2016 - Sept 2022

  Field Services Engineer

  • Covered the Midlands region, expanding skill sets on servers, desktops and laptopsoftware/hardware break fix.• Gained extensive experience in software break fix.• Managed contracts and provided support for clients such as AAH, Wolseley Compass Group, DVSA,Travis Perkins, Solihull MBC, OKI and Birmingham City Council.• Conducted break fix repairs on Dell, Lenovo, and HP laptops/desktops.• Repaired all OKI range printers from high-end MFP to low-end printers.• Performed upgrades from Proscript link to Proscript connect software for the AAH contract. Show less

• 

  ESP Global Services

  Sept 2022 - now

  Field Services Engineer

  • I have broadened my skills into Server Hardware and software break fix.• Provide holiday cover at various airport locations, adapting to variable shift patterns.• Offer on-call support for repairing eGates at multiple airport locations.• Deliver desktop support and resolved hardware and software issues.• Install and troubleshooted desktops, printers, laptops, and peripherals.• Achieved a 95% first-time fix rate for hardware issues.• Support clients including Honeywell, Nike, Pandora, Blue Crest, Swissport, Vision-Box, Avis, Sita and Unisys. Show less