Tammy Blank

Experience

• 

  Allied Benefit Systems

  Apr 2005 - Jul 2006

  Billing Coordinator

  Responsible for processing billing invoices, setting up new clients, vendors, brokers and allocating cash posting to multiple accounts through transactions, transfers, wires and General Ledger. Prepare month end documents for Account Management which encompasses prepaid analysis and outstanding payables reporting. In addition to various state surcharge reporting.

• 

  Van Noort & Associates

  Jul 2006 - Jun 2010

  Accounting Manager & Executive Assistant

  Assistant to owner, partners and staff. All QuickBooks functions including A/P, A/R and payroll. Advertising, marketing and the maintenance of all business databases. Various client accounting and billing functions. Execute a wide variety of tasks including but not limited to maintaining corporate calendar, office and client events, meetings and travel arrangements.

• 

  Allied Benefit Systems

  Sept 2011 - now

  Responsible for the technical day to day operation, troubleshooting, and user instruction of Billing and Financial systems. In addition to leading enhancement and upgrade tasks to existing billing systems and the implementation of new systems as it relates to end user processes and tasks. To ensure the success of these tasks and projects, closely coordinate with external vendors and the company’s internal IT team. the development of new queries and reporting to be used by the BPO Billing Team based on business needs. Develop and test new queries, audits, and operate as the Billing team’s technical subject matter expert, leading the Billing team through system design and testing phases for both department system enhancements and system implementations. Ensure complete user acceptance testing for all relevant enhancements. Independently recognize opportunities for increased automation or efficiencies in billing and financial processes and implement those changes. Show less Lead and direct supervisor(s) and other team members. Oversee all aspects of billing operations to ensure policies and procedures are followed. Design and implement the most effective processes and procedures to ensure quality and efficiency. Oversee billing operations for BPO (Business Process Outsourcing) business. Design and implement policies and procedures most efficient to corporate directives and strategy. Design and implementation of new product lines. Develop (or partner with outside resources) automation tools to increase productivity. Troubleshoot daily issues that arise where necessary. Develop management and supervisory staff to maintain a quality unit. Analyze staffing needs based upon current volume of business and staff appropriately. Assist BPO finance with automation of processes to increase productivity. Oversee collections and payables for BPO business as it relates to the billing of services associated with customer benefit plans. Evaluate current and new state reporting functions requiring payment of fees related to claims or population in any state. Show less Manage the billing functions of all BPO blocks of business and directly supervise and assign work to staff within the BPO Billing Department. Ensure current workflows are being completed correctly and within time guidelines. Implement changes to workflows and processes as required by new business or evolving business rules. Ensure all necessary work is completed for State Reporting and monthly tasks. Directly work with management on escalated issues, or when department objectives are not being met. Facilitate training new staff members and process performance reports and reviews as necessary. Show less Responsible for the building, testing, implementing and support of various assigned projects related to department improvement. Responsible for existing data support, reporting and project requests, consistent conversions of Access databases to SQL, mapping and documentation, project management, maintaining auditing and reconciliation processes and procedures. Responsible for creating custom reports, review and address file data errors; develop recommendations for improvements to existing systems and/or processes. Show less

  • Manager, BPO Billing and Financial Systems

    Jul 2022 - now

  • Manager, Billing Administration

    Jun 2018 - Jul 2022

  • BPO Billing Assistant Manager

    Aug 2017 - Jun 2018

  • Data Analyst, Billing

    Aug 2016 - Aug 2017

  • Assistant Manager of Billing Administration

    Jun 2015 - Aug 2016

  • Supervisor of BPO Billing Administration

    Jan 2014 - Jun 2015

  • Billing Coordinator

    Sept 2011 - Jan 2014