Olusayo OJO

Experience

• 

  CBC EMEA

  Jun 2011 - now

  • Maintains relationship with technical decision makers and product users• Identifies opportunities at existing clients’ locations• Pay attention to customer requirements and relate same to the development team• Develop plans to maximize business opportunities with existing clients• Work with the product development team to ensure product meets customer requirements/expectations• Work with field engineers to provide maximum support to existing clients as the need arises.• Update clients on emerging technologies by preparing technical and financial benefits of technology to client’s businesses• Collaborate with customers to develop customized solutions. Show less • Setting up of centers(after-sales services), which also serves as a means of generating funds to the company.• Delivering high standards of service to customers by making effective and efficient use of support center staff and technology resources. • Recruiting, training, managing and monitoring agents so that they have the skills and knowledge to meet customer service / outbound sales objectives.• Building customer-supplier trust and reliability.• Accreditation of agent's facilities for support.• Ensure that the right level of resources (like spares and other tools) is available to meet customer demand.• Responsible for providing reports on all aspects of Support center performance. Show less • Installation, Configuration and Maintenance of Document Management System• Provide employee training and instructions (through presentations) regarding basic DMS and SAP usage • Backup and Preventive maintenance on IT infrastructures which includes SAP and DMS databases• Creation of VMs for applications• Basic Switch Configuration on Cisco and Huawei platform• Creation of Active Directory User Groups• Daily routine checks on Server health operations (IBM and Dell Servers)• Data Centre management• Folders’ creation and resource assignment to SAP users• Installation of DMS and SAP clients on end user systems• Outlook configuration and support • Diagnose Local Area Network problems• Mail Server Administration and Setup for new employees Show less

  • ACCOUNT MANAGER

    May 2015 - now

  • SALES/SUPPORT CENTRE MANAGER

    Mar 2014 - May 2015

  • IT SUPPORT OFFICER

    Jul 2012 - Mar 2014

  • DESKTOP SUPPORT ENGINEER

    Jun 2011 - Jul 2012