Jan Jonsson

Experience

• 

  Scanvaegt International A/S

  Jan 2000 - Jan 2001

  Information Technology Supporter

  Handling all internal support for co-workers and also responsible for backup and servers.

• 

  DMdata

  Feb 2001 - May 2003

  IT Operator

  Keeping an eye on distributed systems and handling events on these systems, among other all Maersk server based systems.

• 

  Danske Bank Luxembourg

  May 2003 - Nov 2004

  IT Supporter
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  IBM

  Nov 2004 - Nov 2008

  Situation manager/Major Incident Manager

  Situation manager/Major Incident Manager, handling all critical incidents. I was responsible for building this function together with two more and ended up being 14 people in this function.

• 

  Jonsson IT

  Jan 2009 - Mar 2016

  IT Technician

  I was visiting private people and helping out with IT issues. This was done in my spare time.

• 

  NNIT

  Sept 2009 - Jun 2010

  Customer Consultant

  - Handling tickets and phone calls for the different customers- Handling ticket queues

• 

  DSV Road A/S

  Jun 2010 - Mar 2011

  Business Consultant

  -Responsible for setting up EDI solution for the different customers- Supporting via ticket system, handling ticket queues

• 

  Frontdata

  Apr 2011 - Apr 2014

  Information Technology Support Consultant

  - Supporting all customers via phone, email and ticket system- Assisting on setting up new customers on site- Acting as Incident manager/queue manager

• 

  Progressive A/S

  Apr 2014 - Mar 2015

  Support Consultant

  -Handling support calls -Handling ticket queues/doing incident management

• 

  PICit A/S

  Apr 2015 - Apr 2015

  Support Consultant
• 

  TDC Hosting

  Jun 2015 - Feb 2016

  Situation Manager

  - responsible for handling all critical incidents- Making sure a propper handover to Problem Management is done for further investigation in relation to the RCA part- Participating in Process optimization

• 

  Vestas

  Mar 2016 - Apr 2022

  Situation Manager/Major Incident Manager

  - Responsible for starting up the Situation Manager/Major Incident Manager 24/7 function together with my manager. Deciding on how and what to communicate during the critical incidents, what tool to use, how to handover to Problem Management- Responsible for handling all critical incidents from start to end - Acting as Incident Manager when needed- Heading different taskforces- Making sure a proper handover to Problem Management is done for further investigation in relation to the RCA part- Participating in Process optimization - Heading weekly Critical incident status meetings - Participating in Problem Management status meetings Show less

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  NetDesign

  Apr 2022 - May 2023

  Situation Manager / Problem Manager/Process Manager
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  STARK Group

  May 2023 - now

  Senior IT Process Manager