Upendra Mahapatra

Experience

• 

  Aster Pvt Ltd

  Apr 2007 - Dec 2008

  BSS ENGINEER

  Operation, maintenance & troubleshooting of BSC, BTS, Power Plant .Having experience in managing & working with team of Engineers & Technicians As a BSS Engineer for Nortal - BSNL O&M..O&M of Nortel BTS and troubleshooting Siemens SRAL XD Minilink And to check PCM for ATER, A, AGPRS and BSC health check.Analyse the Traffic Report and Rectification of faults .Responsible for carrying out preventive and breakdown Maintenance of BTS, DG, PP & replacement of faulty cards, module etc in specified time frame.everyday all the allocated BTS sites & checking all alarms generated in OMC-R, SW Loading failed, Loop Test Failed/ TS SYNC fault .Sending daily Reports of Performance of BTS Sites. O&M and troubleshooting 110 BTS sites and 2 BSC etc. Show less

• 

  Ericsson

  Dec 2008 - Jun 2010

  BSS Engineer

  Deployment of of ERICSSON BSC , BTS and NodeB(3G), Fault troubleshooting of MSS SERVER , Adding all the parameters to the new BTS sites and defines parameters.Physical media routing from RNC to HUB, SUB HUB & NODE B.Commissioning of RNC (RADIO NETWORK CONTROLER) and node B (3922), HUB, SUB HUB.Configuration Management etc. which includes Database creation, addition & Deletion of OMCR entities e.g. BSC, TCU, BTS, TRX, ADJ Cell, PCMA.NODE B define and monitoring & physical media testing through RNC Trouble Shooting & Commissioning of NODE B. Node B creation in RNC. Hand over definition b/w GSM and WCDMA. Physical media routing from RNC to HUB, SUB HUB & NODE B .Daily O&M Routine Check the Alarm Log and operation maintaince of BSC , RNC(3G), NODE B,MSS SERVER , Check the Processor Load, Check the CP State.Project co-ordination & supervision of project work for timely execution. Actively involved in maintaining of Network update at all sites on regular basis. Show less

• 

  ZTE Corporation

  Jun 2010 - Sept 2014

  Handling ZTE Switch & NSS functionality and deployment of nodes.Successfully liaison & co-ordinate with other Operator for POI A/T and NLD/ILD code level opening. Providing daily Operations & Maintenance support to customer for MSC.Attending hardware/software related alarms and taking corrective measures.Provide 2nd level technical support for analyzing the issue and resolve for close the raised trouble ticket.Provide 2nd level escalation support to Network as KPI improvement, version upgrade. Show less

  • Configuration Management Lead

    Oct 2013 - Sept 2014

  • MSS Engineer

    Jun 2010 - Oct 2013
• 

  Tata Teleservices Ltd

  Oct 2014 - Mar 2018

  Assistant Manager

  Lead MSS core Fault management team lead in TTSL - Noida .

• 

  Airtel

  Mar 2018 - Sept 2021

  Assistant Manager,Lead international Roaming & voice Operations

  Testing and do trouble shooting for IR (International Roaming) with RP partner for both PS & CS .Check daily basis issue with IR related, Customer issue in-roam- Out-roam on both PS /CS .Conduct Pre & post lunch of Airtel IR with different Roaming partner & doing reconciliation / validate with different stake holders.Handling Incident, Problem Management for International RoamingAnalyzing the KPI’s of International Roaming for Voice & Data. Providing Technical Support for Airtel India International Roaming Services.Detect for any Roaming Steering or anti-steering attempts & report to the Concerned Teams with related traces users/groups.DSA and NPG server deployment & operation. Show less

• 

  _VOIS

  Sept 2021 - now

  Service Delivery Manager

  Delivery of launching services globally. Delivery of Vodafone Oman , service launching, issue analysis and troubleshooting.Expertise, log analysis for CS and PS operations.Volte testing and troubleshooting for multiple operators.Delivery of additional 5G services.