Michael Thorpe

Experience

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  Coutts

  Jun 2011 - Sept 2011

  Data Management Analyst

  My role involved working as part of the team engaged on a major project to transform the current operating model of Coutts & Co. I worked with a team of senior Private Bankers in leading the conversion of existing clients to a new service proposition. This included ensuring that the investment proposition and historic investment data is accurate and meets the requirements of the Bank, the Clients and the UK regulators.

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  Barclays

  Sept 2012 - Dec 2012

  Client File Manager

  I was part of a team working on a major project to review and evaluate the banks sales of certain products to small and medium sized businesses in an FSA led investigation. My team worked alongside a number of other divisions to ensure we had a complete profile on each client, searching for information where missing and ensuring any anomalies were corrected. Teamwork and time management were essential as the project was spread over numerous divisions with strict deadlines. At times I was also asked to quality check the teams work before the final edit was submitted and so it was imperative that I fully understood all aspects not only of the work my team was involved in, but also the project as a whole. Show less

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  Crystal Ski

  Dec 2012 - Apr 2013

  Resort Representative

  I spent four and a half months working in the Swiss Alps as a Ski Representative for Crystal Ski, part of the TUI brand. Since my resort was remotely managed, I was responsible for the majority of managerial tasks relating to Crystal’s presence in the Resort, including forming and maintaining excellent professional relationships with suppliers, ensuring any problems our guests had were solved efficiently and effectively, collating and submitting company accounts, compiling my own programme of après events and organizing excursions such as Ski-Away Days to other resorts. The role enabled me to gain vast amounts of life experience and the chance to use and continue to develop a number of my key skills on a daily basis such as problem solving, entrepreneurialism and project management in a practical and real life environment. Show less

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  Lloyds Banking Group

  Sept 2013 - Nov 2013

  Derivatives Analyst

  Worked on an FCA ordered project to investigate and review sales of interest rate derivative products sold to small and medium sized businesses. The role involves investigation and research of the client, their business and all relevant communication between the two parties.

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  Octopus Investments

  Dec 2013 - Nov 2020

  Leading the RPA team from both a personal development and strategic position to ensure our objectives are aligned with the strategic aims of the wider company and that our KPIs are being met to demonstrate this, rectifying issues when they arise. Ensuring that the team is not only profitable but revenue generating, and building the RPA brand around the wider Octopus group.Over the past 12 months, also working largely independently to identify other automation solutions and tools including elements of machine learning and cognitive. Business sponsor and lead for the delivery and successful implementation of ICR (using Abbyy Flexicapture) for use with our paper application forms in the first instance. Now identifying process candidates for future phases of rollout including the various Finance functions. Show less Working as RPA Lead developer within Octopus Investments to automate a variety of cross system, cross team processes. Responsible for driving the RPA brand within the wider company and educating those outside of the initial roll out group. Our approach is to do more with the same, focusing on areas with either high error rates or significant backlogs, all of which lead to a sub optimal client experience. Responsible for continuing the build of our Centre of Excellence, adopting agile methodologies where appropriate whilst completing full level documentation (PDD, SDD and Release Notes) to store on our Document Library built on Confluence. Responsible for leading the launch of an Online Applications portal for advisers and direct clients within the business as part of a wider digital transformation programme.Currently working on creating an 'Automated Ecosystem' with Octopus, working to give our Robotic tools sight (via OCR technology), a voice (through automated email systems and Slack integration) and hearing (via response to structured emails and other inputs).• Centre of Excellence currently manages 65 Processes in a Production environment that have contributed to a cumulative time saving of over 1000 days in a 24 month period. Processes include; o Small Cap Reporting Function o Full end to end processing and generation of client communications o Back office administration through Octopus’ CBOR o Standard static data updates• Training 4 colleagues on Blue Prism• Sole support developer for processes that are in production• Presenting to mid and senior level management to educate them in RPA and suggest ways it could benefit their teams• Development of best practice documentation around areas such as peer reviews, release, roll out and ongoing oversight• Overseeing the RPA Roadmap for the business Show less Representing the business from an operations perspective in a multi-purpose analytical role to identify systems and processes that can be developed or changed to increase efficiencies and synergies across teams. This involves working closely with technology to translate business need into technical terminology so that the correct and agreed solution is delivered within the pre-determined timelines. Duties and skills include;• Operational Lead in design and development of an in-house, full service On-Boarding platform, representing the users when it comes to BAU fixes, enhancements and identifying priorities in the product backlog and ensuring that the required business benefits are delivered• Completing user stories and requirements for system developments to aid technology and the UAT resource• Organising and managing testing plans with on-shore and off-shore resource as well as users within the business• Communicating changes and enhancements out to the wider business• Leading operational projects through the continuous improvements work stream Show less Working as part of the New Business Team, involved in client on-boarding and application support tasks for a number of different investment vehicles. Ensuring that applications and information for both new, existing and deceased clients comply with internal and external regulations. Where this is not the case, working closely with Advisers to meet our compliance standards in accordance with the clients expectations. In addition to day to day tasks, the role provides wider opportunities to get involved in various projects and work alongside other areas of the business. Show less

  • Head of RPA

    Sept 2018 - Nov 2020

  • RPA Developer (Blue Prism)

    Jul 2017 - Sept 2018

  • Operational Change - Blue Prism Developer

    Apr 2015 - Jun 2017

  • Client On-Boarding

    Dec 2013 - Apr 2015
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  SS&C Blue Prism

  Dec 2020 - now

  Specialising in the technical sale of the Blue Prism Intelligent Automation Platform across our Public Sector Clients. My expertise is focused around the Healthcare and Policing verticals where I play a pivotal role in becoming a trusted advisor who is able to make the complex simple whilst showcasing the broad capabilities of the platform. I work closely with the Account Directors to devise and execute successful go-to-market strategies that yield clear results by ensuring that our proposed solutions are aligned with the Client’s long-term strategic goals, setting them up or further adoption and expansion of intelligent automation across their ecosystem. Show less Working as a Senior Automation Developer for Blue Prism. My primary role is to develop automations from an agreed Process Definition Document, working closely with the Solution Consultants to ensure we have the most operationally efficient design. Responsible for Internal Testing as well as assisting the client with the design of their UAT cycle and ensure a successful production release and seamless integration into their BAU. Have enjoyed working with a broad range of clients from Automation Development Partners, to NHS Trusts, to large multi-national corporations. Always making sure that I spend time getting to know the client and understand their wider business operation to know how the automation is expected to fit into the bigger picture.Additional Responsibilities include running Knowledge Support sessions with Clients, completing process reviews and troubleshooting issues. Have spent any spare time familiarising myself with the ‘what’ and the ‘how’ of the wider Blue Prism Cloud platform offering, including Hub, Interact and Abbyy Flexicapture. Also worked on organising and delivering a developer challenge at Blue Prism World. Show less

  • Senior Solutions Consultant

    Apr 2024 - now

  • Solutions Consultant

    Dec 2021 - Apr 2024

  • Senior Automation Developer

    Dec 2020 - Mar 2022