Omid Kazemini

Experience

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  YMCA of the USA (National Resource Office)

  Jul 2017 - Jun 2022

  Youth Programs Director

  Led and managed a portfolio of youth programs focused on youth sports, emphasizing customer service, relationship building, and program effectivenessImplemented efficient check-in progress that resulted in a 45% increase in participation satisfaction, improving overall program experience and reducing wait timesDeveloped and managed complex schedules for a team of 30+ employees, ensuring optimal coverage, efficient resource allocation, and seamless program deliveryConstructed data-driven approaches to assess participant feedback, enabling targeted improvements in program quality and enhancing customer satisfaction Show less

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  Delta Sigma Pi

  Mar 2022 - Jun 2024

  • Led a dynamic organization with 90+ active members and a diverse network of 180+ alumni from various industries and backgrounds• Grew chapter membership by 355% in two years, leveraging strategic outreach, high-impact professional events, and partnerships with industry leaders• Received an award for 2024 West Coast Collegian of the Year and a $1,000 scholarship • Managed marketing committee and social media presence• Increased member engagement by 42%, facilitated 100+ meetings• Led our directed partnership with the social media company, BeReal

  • President

    Apr 2023 - Jun 2024

  • Vice President of Chapter Operations

    Mar 2022 - Apr 2023
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  Target

  Jun 2022 - Sept 2022

  Property Management Lead

  ● Coordinated a multi-departmental project focused on team engagement & workload prioritization ● Drove sales growth of over $430,000+ through effective strategies and customer engagement● Delivered 30% of annual impact in under 2 months by proactively solving complex problems and taking initiative ● Collaborated with team members to identify inefficiencies and implement process improvements, resulting in a $30,000 reduction in vendor expenses

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  City of Issaquah

  Nov 2022 - Apr 2024

  Site Lead

  • A self-driven leader who works in a variety of fast-paced environments and excels at multitasking •. • • Managed various middle and high school facilities throughout Issaquah• Oversaw 30+ employees and 70+ youth players at every facility• Actively resolved conflicts between referees, coaches, and parents during games

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  UPS Capital®

  Jun 2023 - now

  As a Business Systems Analyst at UPS Capital, I consolidated data from 9,000 customer accounts across multiple sources into a single Excel document, identifying and categorizing errors to streamline IT resolution. I led the purchase and integration of AI into the company website and customer service chatbots while collaborating with cross-functional teams, including IT and upper management, on high-impact projects. Leveraging analytical skills, I optimized project workflows, reducing completion time by 25%, and managed project milestones and documentation in Jira and Confluence to enhance collaboration, agile project management, and knowledge sharing. Show less • Analyzed 400,000 purchases using data analysis techniques, resulting in a 15% increase in sales conversion rate• Collaborated closely with cross-functional teams, including marketing, IT, and upper management, on 5 highimpact projects, resulting in a combined 30% improvement in project efficiency• Directed sophisticated business analysis projects using Agile methodologies, focusing on crafting detailed workproducts, and enhancing systems to support business objectives• Utilized analytical skills to create comprehensive process maps, optimizing workflow efficiency and productivity,resulting in a 25% reduction in project completion time Show less

  • Business Systems Analyst

    Sept 2023 - now

  • Agile Project Manager

    Jun 2023 - Sept 2023
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  Epic Hire, Inc.

  Nov 2023 - Jun 2024

  Brand Ambassador

  • Played a key role in the initial market penetration and user acquisition strategies for EpicHire’s newly launched app with over 450+ users from 8 major universities across the country• Spearheaded initiatives to increase app adoption and engagement among college business fraternities nationally• Developed and implemented targeted approaches to recruit presidents and chapters of professional business fraternities and student organizations, focusing on app downloads and active participation• Regularly interact with senior executives’ team through virtual meetings to align strategies, report progress, provide insights, and feedback from campus communities Show less