Marzia Tahirina

Experience

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  Standard Chartered Bank

  Jun 2006 - Nov 2006

  Contractual

  Client Relationship● Ensure all sorts of communication with internal and external stakeholders.• Arrange meetings for business clients with HOCR and other departmental heads with HOCR.• Assist HOCR, in preparing the meeting agenda, meeting minutes and PowerPoint presentation.

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  Airtel

  Dec 2006 - Nov 2011

  Business Plan Analysis, Financial Analyst • In-depth analysis of revenue, subscribers, traffic and market & developing financial module. • Product wise detail analysis, competitor analysis & designing & developing new strategies • Play suggestive role through analysis & recommendations, preparing reports & updating management• Working in different project groups & coordinating with internal/external stakeholders.• Maintaining periodic market activities to update management. Show less Credit & Collection• Ensured credit management activities & reduced bad debt risk by dealing with the VIP customers. • Collecting feedback from client, conveying the message to the concerned department • Handling at least 200 call per day & generating a report at the end of the month on work status. • Effective monitoring and follow up of VIP, CWC, SME, COR & individual customers to reduce exposure & bad debt and ensure better cash flow.• Follow up RDD Customer for card decline, local bill mandate, blocking status.• Plan and motivate clients to pay the outstanding through maintaining relationship and conducting client call for issue resolution.• Prepare monthly collection report of postpaid customer those followed up in a month.• Operation of corporation software: TABS, oracle and web-based ERPs like CACS etc. Show less

  • Executive

    Jun 2011 - Nov 2011

  • Officer

    Jan 2008 - May 2011

  • Management Trainee

    Dec 2006 - Dec 2007
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  Edison Group (Symphony Mobile & Accessories, Siemens)

  Nov 2012 - Mar 2021

  Executive Management Department• Ensuring departmental and cross-departmental performance monitoring (Collecting KPI-relatedReports/MOM, updating & evaluate with management) as per agreement.• Monitoring and reviewing the other business performance activities (Collect report & status update toEM) – EEL, ELL, Footwear, Leather, Elevator & Properties etc. (Quarterly)• Ensure Policy development, worked in the Development of Policy Efficiency (DOPE) and cost Optimization of Project Efficiency (COPE) project of the company & assisted other departments during the implementation of ERP project.• Picking the project status, coordinating with other departments to attain the project milestones on time & updating to EM.• Ensuring employee engagement & motivating them to align their work with the business goal & work for organization culture development• Assisting EM to evaluation process & the performance appraisal of Senior Management • Redesigned the organogram of the company & improved the follow-up system. • Departmental major audit findings/high-risk follow-up and submit implementation status report to EM. • Accuracy 90% of project-related tasks as give full support to all team members, data analysis, meeting coordination, circulation, documentation, reporting and presentation.• Preparing monthly Sales Variance report of model-wise stock, price segment & tertiary sales report.• Liaising with the company lawyer, bank, supplier and other stakeholders as per company rules.• Initiated & implemented Women’s Club at Edison comprised of 70 members & doing different engagement & inspiring activities from the club for the female employees. Show less

  • Senior Manager

    Jan 2018 - Mar 2021

  • Manager

    Jan 2015 - Dec 2017

  • Deputy Manager

    Jan 2014 - Dec 2014

  • Assistant Manager

    Nov 2012 - Dec 2013
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  British Educare

  Dec 2021 - Jul 2022

  Campus Ambassador, British Educare (Online)
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  Digital Entrepreneurs Hub

  Jan 2022 - Sept 2023

  Head of Strategy & Franchise Management

  ● Screening, recruiting, interviewing, and hiring process of the right employee and mentor for the right post. ● Monitoring, ensure SMART KPI, evaluation & performance appraisal, employee relation, employee engagement, culture & policy development. ● Strategic plan and execute all marketing/campaign activities on social media (Online and offline). ● Strategic plan for social media to bring students and design online workshops for student enrollment and execution. ● Relationships and communication with international clients to facilitate the project work for our students. ● Maintain all communication with the franchise owners with regard to both academic and compliance issues, counseling and developing them. ● Design, build, and maintain a strong social media presence for the company and a strategic plan to develop the company website. Show less

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  MUNSHI

  Oct 2023 - now

  Group HR Manager - People & Organization

  • Lead the recruitment process, including sourcing, interviewing, and selection of candidates and overall onboarding process.• Plan & conduct new employee orientation/induction to foster a positive attitude towards the Company.• Develop and execute employee engagement initiatives, including surveys, feedback sessions, and recognition programs.• Create a positive and inclusive workplace culture that promotes employee well-being and satisfaction.• Oversee the performance management process, including goal setting, feedback, and performance reviews.• Identify training needs and design training programs to enhance employee skills and capabilities.• Develop and update HR policies and procedures in line with relevant labor laws and regulations.• Prepare regular reports and presentations for senior management to make informed decisions and identify trends.• Ensure SMART KPI, Develop and review Job Description and Organogram as per requirement.• Monitor and supervise the HR team to deliver all tasks on time.• Review, update, and maintain employee files and other HR paperwork in an efficient, timely, orderly, and confidential manner.• Assist in Confirmation and Resignation Management.• Coordinate Meetings, Workshop, Training, and any other events.• Any Other Activities or special assignments as and when required by the Management Show less

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  Opex Group (BFC)

  Oct 2024 - now

  HR Administration & Operation Coordinator