Jason Graham

Experience

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  Alltel

  Apr 2004 - Jun 2008

  Lead Applications Support Coordinator

  Senior analyst, in a lead role, managing seven representatives for a service center that supports over 200 applications.

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  Volt

  Sept 2008 - Sept 2009

  Content Coordinator

  On contract at Microsoft - Member of the Enterprise Product Group (EPG) Business Managament team responsible for pulling data and publishing monthly Business Insights reports for the US-EPG sales and finance management teams.

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  Solutions IQ

  Apr 2010 - Jul 2010

  Program Manager

  Member of the Platform Evangelism Team responsible for creating and publishing weekly and monthly Rhythm of the Buisness reports. This was a temporary contract role intended for only 3-months.Created complex program and event reporting pulling data into Excel from various data sources.Produced highly detailed monthly status reports for senior management.Managed specific email support group for external web tools, ensuring issues were being addressed in a timely manner, and tracking the work items in Product Studio. Show less

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  JasonGraham.me

  Jun 2010 - Mar 2014

  Freelance Web/Graphic Designer

  • Freelance web and graphic design, focusing on website and logo design for small, local, businesses• Responsible for all aspects of owning business; including acquiring clients, bookkeeping, and marketing

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  Tanita Corporation

  Oct 2010 - Mar 2013

  Program Manager, UX & eCommerce Operations

  Exclusive in-house graphic designer responsible for creation/design of theme and graphics for a wide range of creative projects including, national magazine advertisements, product packaging, tradeshow booth backdrop, marketing and sales presentations, training materials, and company websites• Web production for 2 ecommerce consumer sites, and the company’s corporate site; updating website content, adding new products to catalog, and creating product promotions• Accountable for successfully managing and coordinating visual design projects from concept, strategy, and execution through completion on schedule and on budget Show less

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  Microsoft

  Apr 2013 - now

  Senior Product Manager

  Support Experience Group (SxG) | BIC Customer Experience (CXP)CoPilot Studio, Software Development Lifecycle, Azure DevOps, Agile methodology• Driving a cross-organizational initiative across Microsoft’s Support Portals to leverage Copilot Studio to enhance self-help support and drive a better customer experience, prevent escalations, reduce misroutes, and save costs.• Through the use of AI, improve self-help success rates to meet $30M in savings.• Create a self-learning support ecosystem to expand and adopt across organizations.Previous Roles:Marketing Engineering (ME) | Content and Sites (CAS)• PM owner of ecommerce & merchandising tools supporting entirety of the Microsoft ecosystem of marketing pages & storefronts. End-to-end ownership of product features; rationalizing feature requests, gathering requirements, writing detailed specs, partnership with developers on product build, and final delivery of product.• Drove the development of a self-onboarding tool, partnering with UX specialist ensuring a user-friendly way for stakeholders to self-onboard to our CMS platform.• Migrated customers from existing platforms to our custom implementation of the Adobe Experience Manager on Azure, migration of 100,000+ pages and assets with no disruption of service to external customers.Microsoft Online Store• Coordinating catalog data cleanup across thousands of products worldwide• Drove an 18-month long roll out of new Microsoft ecommerce merchandising tools to the Microsoft Online Web Store, 240+ markets, migrating them off 3rd party systems resulting in $90M savings.• Trained the worldwide web production and merchandising team in three different production centers on new tool sets, ensuring production centers were prepared to continue offering 24/7 support• Lead Web Producer for MicrosoftStore.com, responsible for recruiting, training, & management 25+ vendor resources• Launched a new production center in the APAC region based out of New Delhi. Show less