Amber Intisar

Experience

• 

  ASSMAN ELECTRONICS LTD

  Jun 1996 - Sept 1996

  Test Analyst

  Assembled and tested various electrical components, such as open frame dual line sockets, PCB header plugs and pin strips.

• 

  GN Burgess Ltd

  Jun 2001 - Jun 2002

  IT Support Engineer

  Built and set up numerous workstations as well as planning and supporting Windows NT and Windows 2000 based local area networks. Configured and installed a file server, mail server and ADSL server used for remote access.

• 

  Sentaca contracted by O2

  Jan 2005 - Jan 2008

  SMS Analyst
• 

  Sentaca contracted by T-mobile

  Jul 2005 - Oct 2009

  Senior Test Engineer

  August 2008 - Present Day - Senior Test Engineer for T-Mobile's Data Access Team, handling functional testing responsibilities of their Mobile Internet Gateway and Content Lock platforms.July 2005 - August 2008 - SMS Analyst/ Support Engineer for O2 SMS Network, handling the end to end Short code management for O2’s Clients.

• 

  Sentaca Communications contracted by O2

  Oct 2009 - Dec 2009

  Test Integration Engineer

  Currently working in a test role for the Shield 2.0 project which will update the content lock service in order to provide a richer browsing experience for customers, using a dynamic URL categorisation database that will be integrated into the existing filtering solution on the Access PDPs.

• 

  Sentaca contracted by T-mobile/Deutsh Telekom

  Mar 2010 - Apr 2011

  Senior VASI Engineer

  s a VASI Consultant and Test Manager for T-Mobile and Deutsche Telekom, I played a pivotal role in managing their video optimization platform, ensuring its seamless operation and alignment with evolving business needs. My responsibilities included overseeing all aspects of platform functionality, from new feature additions and upgrades to ongoing maintenance and implementing innovative design solutions.Key responsibilities included:Leading the development and execution of strategic test plans to maintain platform reliability and performance.Managing end-to-end integration and implementation of new designs to enhance the platform’s capabilities.Collaborating with cross-functional teams to ensure optimal platform performance and client satisfaction.Driving innovation by integrating cutting-edge features and overseeing system upgrades.Key achievements:Delivered critical feature upgrades and system enhancements, significantly improving platform efficiency.Established a robust testing framework that minimized errors and reduced deployment downtime.Strengthened client relationships by delivering high-quality results and addressing complex challenges effectively.This role allowed me to combine technical expertise with strategic leadership, driving successful outcomes in a dynamic and fast-paced environment. Show less

• 

  Citrix Bytemobile

  May 2011 - May 2013

  Test Manager

  Test Manager for Citrix, where my key responsibilities include day to day test management for various projects, defining test strategies, test specifications and ensuring daily processes are defined to deliver projects on time. My responsibilities are also to ensure that testing is performed as prescribed and agreed and to ensure that quality standards are met and adhered to. In addition to this I have to take a leadership role and apply appropriate process and project management techniques and skills to scope, schedule and deliver solutions that meet the business needs of the client, and assure the delivery of Bytemobile services. Show less

• 

  Citrix

  Jun 2013 - now

  As Senior Practice Manager for the DACH and Nordics region, I have been responsible for leading consulting operations, managing high-performing teams, and driving strategic initiatives to deliver exceptional client outcomes. My role focuses on optimizing service delivery, fostering collaboration, and ensuring alignment with organizational objectives across a dynamic and diverse region.Key contributions include:Leading teams through change management initiatives, ensuring resilience and sustained performance during transformations.Strengthening client relationships through strategic engagement and tailored solutions.Managing escalations and critical projects to ensure timely resolution and client satisfaction.Overseeing operational efficiency and team development to meet and exceed performance metrics.Driving visibility and collaboration within the organization to align regional objectives with global priorities.I am committed to empowering teams, delivering measurable results, and driving excellence in service delivery. Show less As Citrix Area Delivery Manager for DACH, Nordics, and Emerging Markets, I have successfully led diverse, cross-functional teams to deliver exceptional consulting services across a complex and fast-evolving region. My role involves driving operational excellence, ensuring service delivery aligns with organizational goals, and fostering collaboration across teams and clients.Key achievements include:Navigating change management initiatives to enhance team adaptability and performance.Strengthening client and partner relationships to drive long-term success and satisfaction.Managing escalations and resolving challenges to ensure seamless service delivery.Developing and implementing strategic plans that align regional objectives with broader organizational goals.I am passionate about empowering teams, embracing innovation, and creating value through strong leadership and adaptability. Show less As Senior Partner Services Manager for EMEA in the Consulting Department, I was responsible for driving successful partner engagement, ensuring service delivery excellence, and fostering strategic collaboration across a complex and diverse region. I acted as a key liaison between partners and internal teams, optimizing processes, resolving escalations, and aligning efforts with broader business objectives.Key contributions included:Strengthening partnerships by introducing structured review sessions and performance feedback systems.Enhancing service delivery quality through rigorous oversight and alignment with organizational standards.Managing high-pressure escalations effectively to preserve partner and client trust.Streamlining partner engagement processes to improve efficiency and service outcomes.Through strategic planning, collaboration, and a commitment to excellence, I consistently delivered value to partners and stakeholders across EMEA. Show less

  • Senior Practice Manager

    Jan 2024 - now

  • Area Delivery. Manager, Central Europe and Emerging Markets

    Jul 2021 - Jan 2024

  • EMEA Partner Services Manager

    Sept 2018 - Nov 2021

  • Practice Development Manager

    Jun 2017 - Sept 2018

  • Networking Practice Manager

    Jun 2013 - May 2017