Clare Smith Assoc CIPD

Experience

• 

  Waitrose & Partners

  Oct 2003 - Jan 2022

  Senior Leader, responsible for coaching and supporting 45 managers, delivering high levels of customer experience to all stakeholders on HR matters, influencing and developing teams to achieve their full potential and meet KPIs. -Provided expert HR support to 45 managers, coaching them on performance management, employee relations, and wellbeing, leading to a 10% improvement in performance management. -Successfully Implemented Google Sites & Weekly updates, creating stronger channels of communication, empowering managers to take ownership of issues. -Improved compliance across Little Waitrose, Shell by upskilling teams leading to a 5% increase in Food Hygiene scores. -Collaborated with Internal stakeholders on new initiatives including Workday implementation, becoming SME and providing ongoing support.-Supported Regional and Operational Assurance Managers to implement the annual Business Plan. -Communicated with 3rd party providers, ensuring processes are followed and addressing challenges when they arise. -Recruited new team managers and supported the on boarding of process. Show less Awarded a 6 month Charity secondment as Engagement Officer through the John Lewis Partnership. The charity supports the Elderly to live independent lives through a range of activities. Joined at a critical time during the pandemic, adapting approach to support the elderly and vulnerable. Successfully engaged with members, increasing participation in new activities. Managed the delivery of new projects through the Covid period to deliver support to all members especially the extremely vulnerable. Show less Supported 12 managers, responsible for a team of 175 in HR activities including training, coaching, assisting in recruitment and assessment, resourcing, performance and absence management, benefits and wellbeing, ensuring policies were adhered to. Embedded a culture of continuous personal development, unlocking new talent. -Delivered bespoke 1-2-1 Training Packages for Management Team.-Devised and implemented a successful manpower plan for the branch. -Delivered effective absence management strategies with closely monitored strategies.-Ensured effective calibration methods used for annual Pay Review and Development. Show less

  • Regional Partner Co ordination Manager-Little Waitrose Shell

    Feb 2020 - Jan 2022

  • Golden Jubliee Trust Secondment -FISH Chartiy on secondment through the John lewis Partnership

    Feb 2020 - Jul 2020

  • Deputy Branch Manager

    Jan 2018 - Feb 2020

  • Team Manager Partner

    Jan 2017 - Jan 2018

  • Retail Readiness Team, Working Flexibly

    Mar 2016 - Jan 2017

  • ATM & SM

    Oct 2003 - Mar 2016
• 

  Post Office Ltd

  Mar 2023 - now

  -Collaborated with the PMO Lead and leadership team to streamline meeting management, including scheduling, preparation, and follow-up, ensuring alignment with governance standards. -Provided support with ad-hoc activities when required for team travel/events/training.-Collated/produced Governance slide decks and other meeting documentation ensuring document management and version control was in place.-Minute taking for governance meetings.-Created/maintain standardised reporting templates for key governance forums, ensuring consistency with information.-Led the PSO team, supporting resourcing activities including maintaining Programme Structure Chart for Team/Programme, implementing the joiners/movers/leaver process leading to an improvement in errors by 50%. Ensuring contract extensions were processed accurately & in a timely manner. -Supported the Capacity Manager with key resourcing processes - inductions/welcome calls, resource plans & extensions across the programme.-Supported with the organisation and maintaining Project Teams and SharePoint sites, ensuring Project documentation was stored appropriately with naming conventions.-Supported & triaged the completion of shared PMO Mailboxes, ensuring the PMO actions were completed in a timely fashion.-Continuously improved,implemented and documented support activities, including devising SLAs for PMO tasks, communicating them to the wider programme.-Created/deployed a standard process for tracking, reporting, escalation paths on decisions, ensuring consistency across projects and programmes.-Created and maintained governance structures, including policies, procedures, and standards, ensuring consistent and effective project and programme management. Support effective decision-making processes by providing relevant information, analysis, and recommendations to senior management and governance boards. (Decision making). Identifying areas for improvement in governance process. Show less Joined the PMO team as a PSO Lead, successfully reviewing processes, making improvements and implementing through the team while leading activities.-Coordinated and organised governance meetings and workshops, ensuring timely preparation and delivery of materials, enhancing team engagement and stakeholder communication. -All shared mailboxes managed effectively, work allocated correctly, actioned /answered queries while communicating with the wider programme.-Equipment/IT requests raised via Request Management and followed through to completion.-Successfully led the onboarding of 200+ contractors, ensuring compliance with project timelines and standards.” -Equipment/IT requests raised via Request Management and followed through to completion. -Governance board packs and other meeting documentation completed and distributed in line with timescales required/meeting cadence.-Various Programme Structure charts created and maintained throughout the Programme. Distribution lists kept up to date and accessible for internal comms purposes.-Onboarding/Offboarding activities actioned in line with agreed processes and standards for the programme.-Resource plans in SNow, managed effectively and updated in real time to ensure financial accuracy.-Teams & SharePoint sites review conducted, restructured, and up to date documents stored and maintained on sites inline with Knowledge & Information Guidance & Version control.-Supported collation of documentation for programme audit review for external auditors.- Processed expenses ensuring supporting data was kept kept up to date and in line with policy & procedures. -Working day approvals collated and gained from Pillar Leads on a weekly basis & time cards authroised.-Purchase order tracker managed, and inputs cross checked for accurate information. -Progress updates provided to PMO lead at Daily/Weekly stand-up meetings.-Team events arranged; venues organised where required. Show less In addition to Regional Training Planner, I also worked across other areas of the Programme including Classroom Trainer & supporting Business Analysts with data analysis for the Post Office new IT system.-Produced planning documentations for go live working towards R2 deployment into Branches.-Supported training delivery for the conversion of Post Office – Horizon users to the new IT system, NBIT.-Documented messaging in the current IT system. Engaged with various stakeholders to understand current requirements for the new system, recording and indexing current Horizon system messages then completing gap analysis of the as is and to be approach. Show less

  • PMO Analyst

    Jul 2024 - now

  • Project Management Officer

    Mar 2023 - Jul 2024

  • Regional Training Planner

    Mar 2023 - Jun 2023