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Mohamed Mawla

Mohamed Mawla

Followers of Mohamed Mawla2000 followers
location of Mohamed MawlaCairo, Egypt

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  • Timeline

  • About me

    Oracle Cloud Data Management Senior Manager, Oracle Customer Success Services

  • Education

    • ESLSCA Business School Paris

      2016 - 2018
      3.4 Business Administration and Management, General

    • Helwan University Cairo

      1997 - 2002
      73 Computer Science

  • Experience

    • Oracle

      Aug 2006 - now

      - First line manager role provides leadership and direction to technical support professionals who perform remote and onsite technical support of ACS customers.- Provide assistance to customers using problem determination/problem source identification skills, product knowledge, reference to existing knowledge databases and collaboration within their teams and with other support organizations.- Promotes positive customer experience and excellence in support delivery. - Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.- Maintains organization's effectiveness and efficiency by defining, delivering and supporting strategic plans for implementing ACS strategy and objectives.- Manage a team who participates in ACS Business support and development for Oracle connected services (SSC and AM&R).- Act as Quality Assurance manager for Solution Support Center ACS service.- EMEA Leader for Quarterly Patch Deployment ACS Service- EMEA Leader for Global Virtual Team - Network & Security عرض أقل Exadata Team Leader across Europe Middle East Africa, responsibilities:- Escalation SPOC for hot customer situations related to Exadata- Training and Skill up for ACS EMEA Engineers- Scoping ACS Services- Hiring and planning for road map team increase - ACS Business Development: Create, develop and enhance ACS services- Skill Up: Skilling up Exadata engineers internally and globally- Provide complete support for internal team in background - Hiring: Played a noticeable role in interviewing and selection of EG ACS technical engineers- Acted as Escalation single point of contact in handling hot customer situations.- Was accountable for the performance and results of the team.- Support the delivery of strong operational performance for technology managed by the team through effective operational support processes covering all aspects of incident, request and problem management.- Efficient management of technical resources.- Drive a continual service improvement agenda through effect problem management.- manages and supports all aspect of technology delivery across ACS- Delivery of appropriate, high performing and services across the organization and externally.- Exadata V2, X2, X3, X4, X5 & X6 Oracle 11g and Oracle 12c. - Exadata Patching & Upgrades عرض أقل Principal Advanced Support EngineerSkills and Tasks:- Exadata Implementation, Administration, Patching & Upgrades SW and HW- Exadata Advanced Configuration- Oracle Secure Backup Implementation- ZFS Implementation and Troubleshooting- ZDLRA Implementation and Troubleshooting- Database Generic Administration 8i,9i,10g,11g and 12C- Real Application Clusters Deployment , Upgrades and Advanced Configuration 9i,10g,11g & 12C- Data Guard Configuration, Administration & Troubleshooting 10g, 11g & 12c- RMAN Backup and Recovery- Oracle Secure Backup & DUL- Database Performance and Tuning- SQL Tuning- Security DB Vault, Audit Vault, TDE, VPDB , Data Masking- Golden Gate Experience , O2O - Database Migrations عرض أقل

      • Oracle Cloud Data Management Senior Manager, Oracle Customer Success Services

        Jun 2023 - now

      • Senior Manager, ACS Global Expertise Centers, Cloud Database

        Jun 2020 - now

      • Manager, ACS Global Expertise Center, Database & Engineered Systems

        Jan 2016 - Sept 2021

      • Exadata Team Leader / Senior Principal Advanced Delivery Engineer

        Jan 2013 - Dec 2015

      • Principal Advanced Support Engineer

        Jan 2009 - Dec 2012

      • Advanced Support Engineer

        Aug 2006 - Dec 2009

  • Licenses & Certifications

    • Oracle 12C Certified Professional Database Adminsitrator

      Oracle
      Jun 2018

    • Oracle 9i Certified Professional Database Administrator

      Oracle
      Aug 2003

    • Oracle 9i Database Certified Associate

      Oracle
      Jun 2003

    • Bachelor of Computer Science 2002

      Helwan University

    • Master of Business Administration

      Paris ESLSCA Business School
      Jun 2018

    • Oracle Cloud Infrastructure Foundations 2020 Certified Associate

      Oracle
      Nov 2020
      View certificate certificate

  • Honors & Awards

    • Awarded to Mohamed Mawla
      Outstanding Performance Appraisal 2013 Oracle Egypt Jun 2013 Mohamed it was an outstanding year for you , you really had an obvious impact in skilling not only Egypt team but EMEA team in ACS, you helped in increasing Egypt team exposure by creating Exadata services and participating in AM&R , you wonderfully lead the Exadata team to a great success a very big thank you I'm very happy having you in the team you are a valuable asset for Oracle.
    • Awarded to Mohamed Mawla
      Outstanding Performance Appraisal 2010 Oracle Egypt Jun 2010 Mohamed was very flexible and reliable all long the year he help many customers like Mobinil, Bank Misr , spend a lot of week end there he travelled often outside Egypt and never rejected any task despite on the task and always having a great feedback on his attitude and professionalism either from the customers or from his colleagues you were a real outstanding performer
    • Awarded to Mohamed Mawla
      EMEA ACS Outstanding Award 2010 Oracle Apr 2010 • For his excellent work at Mobinil and Bank Misr solving a series of critical database issues, also for his admired dedication he is always available working at any time and for very prolonged hours, He worked for 3 consecutive week-end nights at the customer, and one of this visit remained for a continuous 24 hours, in order to deliver an excellent service and help the customer to recover his database production instance. Finally, for his great help towards our ACS business growth by… Show more • For his excellent work at Mobinil and Bank Misr solving a series of critical database issues, also for his admired dedication he is always available working at any time and for very prolonged hours, He worked for 3 consecutive week-end nights at the customer, and one of this visit remained for a continuous 24 hours, in order to deliver an excellent service and help the customer to recover his database production instance. Finally, for his great help towards our ACS business growth by increasing customer satisfaction and ROI from our services. Show less
    • Awarded to Mohamed Mawla
      Outstanding Performance Appraisal 2014 Oracle Egypt Mawla had a positive impact on the team growth , his technical skills are key in several escalation he did a huge efforts in the hiring this year ,and coaching the new hires , very well done Thank you