Kristy Bridgement

Experience

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  FMG

  Jan 2004 - Jan 2015

  • First line defence Compliance.• SME in Financial Advisers Act (FAA), Fair Insurance Code, Privacy Act.• Creation and management of best practice process for all frontline sales and service roles. • Responsibility of the Best Practice Compliance Manuals for General Insurance, Personal Insurance, Claims and Assessing teams.• Monitoring and analysis of compliance results for habitual non compliance and single incidences of non-compliance.• Stakeholder engagement and liaising with management to establish action plans, monitoring remediation plans and results and communicating analysed results to Management and the Compliance Committee on a regular basis. Show less • Managing quality assurance for call centre.• Effective team leadership with multiple direct reports.• Underwriting.• Insurance system SME.• Management of work flow and development.• Customer service call reviews and processing audits.• Follow-up training, coaching, analysis and monitoring of results and reporting upon results to the team. • Complaints management.• Process improvements.• Green Belt Six Sigma training as a project manager for the company’s maintenance of customer critical information. Participated as a SME towards the success of complaint’s and compliments six sigma project. • Inbound queue management and telephony. Show less

  • Operational Risk and Compliance Manager

    Dec 2011 - Jan 2015

  • Business Support Leader

    Nov 2010 - Dec 2011

  • Business Processing, Quality Assurance & Improvement Leader

    Jan 2004 - Dec 2010
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  Kiwibank

  Jan 2015 - Apr 2024

  • Second line defence Compliance.• SME in Financial Advisers Act (FAA), Outsourcing Policy (BS11) and Banking Code of Practice.• FAA Legislation Register.• FAA Obligations Registers.• KiwiGroup Holdings Limited Insurance requirements.• Supervision processes.• Regulatory Interactions Register.• FAA and AML action plans.• Stakeholder engagement and management.• Building and maintaining effective relationships.• Mystery shopping compliance assurance.• Data analysis and reporting. Show less

  • Senior Operational Risk & Compliance Manager

    Feb 2023 - Apr 2024

  • Operational Risk and Compliance Manager

    Feb 2016 - Feb 2023

  • Compliance Manager

    Jan 2015 - Mar 2016
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  TSB New Zealand

  Apr 2024 - now

  Senior Manager - Finance & Treasury Risk

  Leading first line risk management capability for regulatory and prudential compliance in Financial Services at TSB.