Shauna Malcolm

Experience

• 

  Sandals inn

  Jan 2003 - Apr 2003

  Front Desk Operator

  Monitoring inbound and outbound calls for swift board, greetings guest, delivery of customer service, completing the check in process. Making charges and setting bills to ensure smooth transaction for check out process, answering queries, directing guests to relevant departments based on their needs. Following up with requests to ensure expectations are met and when possible exceeded.

• 

  Vistaprint Online Printers

  Apr 2003 - Sept 2004

  Account Manager

  Taking inbound calls for potential customers, converting inquiries to actual sales, upselling and cross selling, listening and discerning clients design needs, communicating the concept to designers overseeing design process, presenting concepts to client, overseeing editing process, management of account through out the creative process, sale closure. Management of multiple accounts, meeting monthly KPI.

• 

  Fimi Wireless

  Aug 2010 - Jul 2011

  Store Manager

  Manage and motivate a staff compliment of 5 - 7 (two floater staff ) monitor stock and sales, oversee daily operations for a digicel dealer store. Open and close store daily.

• 

  Consumer affairs commission

  Jan 2012 - Dec 2019

  Experienced Officer with a demonstrated history of working in the government relations industry. Skilled in Microsoft Word, Sales, Event Management, Team Building, and Public Speaking. Strong professional with a Bachelor of Science (BSc) focused in Psychology (minor in communications) from Northern Caribbean University. Dual role of complaint / survey officer.Complaint officer -utilizes skills in Case Management, uses Microsoft Word, advocacy, mediation, recourse/ reimbursement settlements and performs site visits to ensure compliance with the requirements of the law concerning consumer rights and protection and As a survey officer- various site visits, price checks, special surveys, pricing& product adjustments.

  • Complaint Officer

    Dec 2017 - Dec 2019

  • Survey/Complaint Officer

    Jan 2012 - Dec 2017
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  SKM

  Jan 2020 - Aug 2022

  Self Employed

  Event Planner

• 

  Right Away Home Services

  Mar 2023 - Oct 2023

  Call Center Supervisor
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  Primerica

  Dec 2023 - now

  Insurance Agent
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  CANVAS Real Estate

  Mar 2024 - now

  Realtor