Philip Mullins

Experience

• 

  Holmes District School Board

  Nov 2017 - May 2021

  ● Performed server maintenance and patching, maintaining a secure environment● Administrate Mitel VoIP phone system, Office365, Google Workspace, SCCM● Create basic powershell scripts to assist with common tasks (domain enrollment, faster device deployment)● Build custom Windows desktop images with Sysprep, significantly reducing manual tasks● Answer support calls, emails, tickets and maintained documentation● Routinely assist Technicians with a wide variety of service calls in the field, ranging from VOIP issues tohardware replacement● Subject Matter Expert (SME) in computer lab deployments, hardware troubleshooting, and warranties, helpingto support 3 Technology Assistant colleagues building their autonomy Show less

  • Help Desk Coordinator

    Sept 2020 - May 2021

  • Technology Assistant

    Nov 2017 - Sept 2020
• 

  Alogent

  May 2021 - now

  ● Research software, hardware and security implementation project plans to remain PCI/SOC compliant● On rotation for after hour upgrades, maintenance and production issues● Implement and maintain monitoring and alerting such as Splunk, Zabbix, Tenable, and Site24x7 for minimaldowntime and increased reaction times● Knowledgeable in Business Resiliency Planning (BRP) helping to effectively plan for annual disasterrecovery fail-over exercises, successfully acting as the coordinator for a real production fail-over and recovery● Investigate and troubleshoot network/applications issues, such as finding dropped or denied connections andfind correlations with any impactful events such as vulnerability scans● Run basic SQL tasks (running queries, select statements, stored procedures, adding databases into AlwaysOn Availability Groups, backups)● Build and maintain runbooks for application upgrades, installations, and builds● Closer work with vendors to establish firewall traffic rules, device replication, and backups● Act as a point of escalation for team members and company for any issues Show less

  • Datacenter Administrator

    Jan 2024 - now

  • Jr DC Systems Administrator

    May 2021 - Jan 2024