Amreen Anjum

Experience

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  Médecins Sans Frontières (MSF)

  Aug 2015 - Aug 2016

  Sales/Marketing Trainer

  Fund generation for the organization.Achievement of individual targets and team targetsProject management.Meeting up with B2B+B2C clients and donors to generate funding for organization.Face to face field trip PAN INDIA for creating awareness, project research and funding.

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  Samsung Electronics

  Aug 2016 - Dec 2017

  Customer Experience Manager

  Experience expert at Samsung’s India’s largest and first experience store.Achieving store and individual sales target.Making profits and revenue generation for company.Cold calling and regular follow up with customers.Making customers experience new innovation and technology introduced by Samsung.Providing concierge services to the customers.Conducting customer training sessions.Contribution towards store overall targets.Helping customer to understand schemes in store products sales.Solving customer quarries and problem related to products.Explain product specification to the customers. Show less

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  Lybrate

  Dec 2017 - May 2019

  Corporate Relations Manager

  Managed 15 client accounts for sales of online health management program Responsible for account profitability, and ensuring contract deliverable. Ensured marketing and communications to drive participation and increase health awareness. Analyse performance metrics; provided reports; researched and resolved issues leading to satisfactory, Client Relationship and Retention. Reaching out to new business opportunities along with Contact and Closure of deals . Handled responsibilities like: development, execution, and continuous refinement of multichannel Consumer Relations and Consumer Relation strategies .Acted as the primary resource to existing client base. Fostered and maintained client relationships by planning, conducting telephone calls and in-person visits with client representatives, officials, or decision makers. Provided client on-site consulting representation and training including computer program in-servicing, enrolment meetings. Ability to work target oriented remotely with minimal supervision. Educated and updated clients on procedural, technological, compliance and regulatory changes affecting work flow, pricing, and services. Detailed understanding of clients' internal processes and work flow to enable better service delivery and enhanced client relationships. Represented the company in various professional organizations and activities including conferences and meetings; communicated information from these activities to appropriate individuals within the company. Show less

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  Stanza Living

  Oct 2018 - Jan 2022

  Client Relations-Revenue Generation and Marketing

  Serving as POC between clients and employees.Needs Analysis of clients and Strategy Development to understand requirements.Target oriented result delivery in short-term operational focus as part of the department targets.Relationship building with key business partners and support supervisor within the assigned area.Training of internal business stakeholders in Community Management.Regular check to ensure Client Satisfaction..Addressing any concerns or issues of client may and working with account managers or leadership for solution.Researching Competitors and learning how to stay ahead of the competition to recruit and keep new customers.Collaborating closely with other departments to build strategies to satisfy clients needs.Providing specific expertise for assigned functional areas towards team and business partners.Conventional Skill Set:Advanced customer service skills to remain personable with clients to build long term relationships.Team building and collaboration abilities.Strong problem-solving skills.Market Management for Delhi and NCR.Revenue Generation and management for micro market.Sales management and Team enforcement.BTL activation.Lead Generation.Inventory Management.Consumer engagement.Customer service and satisfaction.Verbal and written communication skills.Negotiation skills. Show less

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  Bizongo

  Feb 2022 - now

  Specialist- Customer Success

  Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.Worked closely with Sales and Engineering departments to create product which aligned with 100% growth in annual revenue of client. Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards. Maintained high level of understanding regarding industry trends, legislation, compliance and competitor activity. Contributed to design and implementation of product updates and service transformations based on feedback from customers and frontline knowledge. Assisted clients with strategic processes and provided with necessary tools to achieve success. Contacted clients to verify account information and maintain accuracy, resulting in 100% increase in client satisfaction.Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment. Show less