Carynne Wong

Experience

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  Sistemaju Software Sdn Bhd

  Jun 1995 - Apr 1996

  Programming Analyst

  Fully involved in implementation deliveries such as software development, system customization, support and maintenance on client-server applications primarily on Imaging and Workflow solutions.

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  Unisys

  May 1996 - Feb 2000

  Information Technology And Services Consultant

  Core member of the Information Services’ Imaging Solutions Program responsible for innovative IT technologies covering Imaging, Computer Output To Laser Disk (COLD), Workflow, Document Management System (DMS), Internet and Client-Server system integration, where tasks include requirement definitions, analysis, design and development and system implementation.Besides fully active in implementation deliveries also involved in providing consultation, support and preparing demo/presentation for COLD, Imaging and Workflow system, to all end-user, IT personnel and Board of Directors. Show less

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  Fuji Xerox Asia Pacific

  Feb 2000 - Dec 2000

  Presales Consultant

  Key member of the Imaging, Workflow and COLD Solutions on product pre-sales, technical design and implementations, and support services.Design and implement prototype demo for workflow/imaging solution and providing system integration to the back-office system. Demonstration of prototype solution to users and IT Officers. Responding to RFP for Workflow solution.

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  Entellium Technologies Sdn Bhd

  Jan 2001 - Jul 2003

  Senior Application Consultant

  Primarily, core member of the Imaging, Workflow and COLD Solutions on product pre-sales, technical design, prototyping and technical training. Pre-sales tasks includes sales presentation, product demonstration, product consultation and solution training.Apart from managing the few key areas (as above), also involved in Internet application product line which comprises of namely:• eCollaborate - Collaboration & Co-Browsing Tool• eSalesForce – Sales Force Management Tool• eStore – Web Store Cataloging• eCustomerCentre – Customer Service Management• eMarketing – Prospect / Lead Management• ePurchasing – Inventory / Procurement Management• eProject – Project Management Tool• eContext – Capturing & Retrieving Document Online• eLoyalty – Loyalty / Hospitality Management Secondary, job scope has expanded to project leadership and management role, which involved tasks such as managing project deliverables and milestones. Fully participate in conducting requirements definition study, implementation of application modules, Training, User Acceptance Test (UAT) and rolling out completion of the project. Show less

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  Trisilco IT Sdn Bhd

  Aug 2003 - Jul 2005

  Business Solutions Manager

  Primarily, core member of the Outsourcing and System Integration Division, focusing in business solution and presales role, which involved tasks such as sales presentation, product demonstration and prototyping, high level of system design and system architecture, as well as product consultation and formulating of system proposals.Apart from the above, other main key areas include:1. Fully participate in assisting Sale Manager with Sales Proposals and System Presentations.2. Prepare and maintain demo database3. Set expectations which are in line with the products and services capabilities4. Set expectations which are in line with the standard contractsSecondary, job scope has later expanded to Project Management, which covers existing customers. Show less

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  OCBC

  Aug 2005 - Jul 2008

  Assistant Vice President Head

  Leading 2 teams namely Credit Processing and Workflow Imaging (using FileNet), which are distinctively different of nature in the areas of: Main responsibilities areas are:1) Project Management and Delivery2) Team and Resource Management3) User and Vendor Management4) Cost Management and Recovery5) Monitoring BAU (Business As Usual) and SLA Performance6) Quality and Defects Controla) Key role as IT PM – Managing and monitoring of project milestones of different application streams. Lead in impact & requirements analysis, scheduling of work with vendor and deployment plan.b) Identify Interdependencies with other projects.c) Prepare Business Paper on costing and IT solution approach. Facilitate and ensure Business Paper is signoff by Group Managementd) Conduct weekly meeting on project status and delivery progress.e) Attended project Steering Committee meetings and address on project delivery impacts.f) Work closely with User PM to ensure requirements are met within scheduled timeline and full participation in UAT. Collaboration and discussion with users and Cards team to ensure user requirements are met and setting expectation.g) Vendor management on development tasks and SIT. Negotiate with Vendor to include requirements without having charges implication to Project Costing.h) Control on the version overlapping issue of the program while currently having multiple projects on the same code-based and same environment, in facilitating support/ development/ SIT/ UAT.i) Ensure program migration done successfully and is deployed on schedule. Plan contingency and risk mitigation resulting in smoother rollout and less defects.j) Facilitate and participate in Vendor demo and presentations. Providing technical feedback to users for recommendation.k) Lead the Vendor evaluation process and prepare Vendor evaluation report (from IT perspective) and also assist users in setting user evaluation criteria (from user perspective) for the evaluation process. Show less

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  CIMB BANK BERHAD

  Jun 2010 - Dec 2010

  Business Project Manager

  a) Key role as Business Project Manager – Managing and monitoring of project milestones within the Retail Banking division of medium and large projects in Business projects involving technology.b) Ensure project deliverables met defined quality standards of the organization within projected timeline and budgeted costs.c) Act as the primary project interface for the Business Unit, ensuring business function is met and dedicated programme management resources, and timely execution of projects to meet business objectives.d) Define detailed planning and identify Interdependencies of other projects within the division.e) Work closely with business team to prepare Business Paper on costing and IT solution approach. Facilitate and ensure Business Paper is signoff by Group Management. Also assisted Business team to ensure business ROI is met and desired Pay Back Period.f) Managing vendor in project costing, delivery, quality assurance and project deploymentg) Facilitate and participate in Vendor demo and presentations for issuing RFP for project. Providing feedback to users for recommendation.h) Core project evaluation member in the RFP Tender process. Show less

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  HP

  Jan 2011 - Nov 2012

  Project Manager Program Management Office

  a) Key role as Project Managerb) Managing and monitoring of project milestones within the organization.c) Ensure project deliverables met defined quality standards of the organization within projected timeline and budgeted costs.d) Weekly submission of project cost reporting to trace project resource, budget, expenditure and invoices. e) Conduct weekly meeting on project status and delivery progress.f) Facilitate in impact & requirements analysis, scheduling of work with technical & business team and deployment plan.g) Identify Interdependencies with other vendors within the project scope by defining detailed planning and regular updates from the other vendors.h) Attended project Steering Committee meetings and address on project delivery impacts.i) Work closely with Customer PM to ensure requirements are met within scheduled timeline. Collaboration and discussion with customer to ensure user requirements are met and setting expectation.j) Consistently places customer satisfaction as a top priority and acts quickly to meet customer requirements. Show less

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  Hitachi eBworx

  Dec 2012 - Nov 2017

  Senior Project Manager

  Senior Project Manager :a) Key role as Senior Project Managerb) Managing and monitoring of project milestones within the organistion. Ensure project deliverables met defined quality standards of the organization within projected timeline and budgeted costs.c) Weekly submission of project cost reporting to trace project resource, budget, expenditure and invoices. Conduct weekly meeting on project status and delivery progress.d) Facilitate in impact & requirements analysis, scheduling of work with technical & business team and deployment plan.e) Identify Interdependencies with other vendors within the project scope by defining detailed planning and regular updates from the other vendors.f) Attended project Steering Committee meetings and address on project delivery impacts.g) Work closely with Customer PM to ensure requirements are met within scheduled timeline. Collaboration and discussion with customer to ensure user requirements are met and setting expectation.h) Resource planning and team managementi) Program management – managing of release management plan and projects across program level.Manager, Human Capital Management :a) Key role as HCM Manager / Resource Manager / PMO Managerb) Define practices related to people resource management and managing workforce of the organisation.c) Focus on the organizational specific competencies and implementing in 3 categories:  workforce acquisition, workforce management and workforce optimization.d) Define RACI Charts, Skill Matrix and Career Profiling for resource development, training and employee retention to help HR department in the process of acquiring, training, managing, retaining employees for them to contribute effectively within the organization.e) Other sub functional tasks inclusive: Workforce planning, Competency management, Performance management, Learning (education and training), Recruitment (hiring), Onboarding, Team Building. Show less

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  Wirecard

  Jan 2018 - Sept 2021

  Program Director

  Director of Relationship Management :a) Key role as Relationship management and Accounts managementb) Create strategies and work with clients to boost their brand to meet the Client’s business needs.c) Build long-term relationships with the clients.d) Work quickly to address and resolve customer issues.e) Notify the sales team of new sales and cross-selling opportunities.f) Become familiar with the competitors to stay ahead of them.g) Help promote and maintain a positive company image.Program Director :a) Key role as Program Manager / Project Directorb) Led cross functional teams to implement product / system offers to support client goals and objectives.c) Checking in on programs management and performing daily management activities.d) Overseeing budgets for each program.e) Managing both resources and communications across all projects with their stakeholders.f) Ensuring that project deliverables match with the overall business objectives.g) Coordinating all program documents with project interdependencies, ensuring that they’re all on the same page.h) Define best practices, streamline processes across the organization, and typically serve as the client’s interface when a client wants to negotiate a contract or change the scope of work across the program level. Show less

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  Sunline

  Oct 2021 - now

  Project Director

  a) Provides strategic leadership and technical, operational, financial, and managerial leadership for successful implementation of project activities. b) Ensures that the program is technically sound, evidence-based, and consistent with stakeholders’ priorities. c) Provides oversight of program implementation including all activities, outputs, and outcomes related to project management and administration, including reporting, budget development and monitoring, financial, execution of project plans, and project performance. d) Oversees budget pipeline development and budget monitoring. e) Conducts monthly reviews to ensure accountability of all project activities as well as the accurate and timely reporting of financial deliverables and obligations to Senior management.f) Ensures that the project progresses in accordance to its contractual obligations and complies with internal organizational policies and governance. Show less