Anna Geranio

Experience

• 

  Bertelsmann Poland

  Sept 2005 - Feb 2006

  Dispatch Coordinator

  • Preparing orders and selecting products• Packing and addressing parcels• Customer service: resolving problems with deliveries

• 

  The Hut Inc

  Mar 2006 - Dec 2009

  Barman

  • Serving drinks, alcoholic and non-alcoholic • Taking orders and serving food; sandwiches, lunch meals• Cash handling

• 

  Paddy Power

  Jan 2008 - Aug 2013

  Deputy Manager, Cashier

  • Taking bets, translating bets in the computer system, settling bets manually• Working in EPOS system• Cash handling • Assistant Manager’s duties: banking, training new staff, taking responsibility, dealing with queries and problems, maintaining security procedures, stock orders

• 

  Word Perfect Translations

  Sept 2014 - Feb 2015

  Freelance Interpreter

  •Interpreting Polish- English•In hospitals, clinics and childcare institutions

• 

  Eirebus Ltd

  Jul 2015 - Mar 2017

  Customer Manager

  Work for one of the biggest DMC companies in Ireland as a Customer Manager and contact clients through e-mail, phone in English, Polish, Japanese and French● Plan in details individual itineraries for various groups travelling to Ireland (VIPs, tourist groups, student groups, business travel and events) ● Handle customers’ inquiries, complaints, requests through email and phone.● Investigate and resolve service issues and/or product problems.● Issue quotations and invoices for clients.● Establish good communication with clients and suppliers.● Effectively communicate with suppliers in order to provide requested accommodation, restaurant reservations, entrance and event tickets for clients.● Create marketing database in order to search for new customers.● Manage customers’ database accounts, perform customer verification and contact potential clients.● Communicate and coordinate with internal departments.● Arrange meetings and events. Show less

• 

  BCN Languages

  Apr 2017 - May 2017

  English Teacher

  - Teach English an intensive, beginner group.- Prepare interesting lessons.- Examine students.

• 

  CPM International

  May 2017 - Jul 2020

  - Analyse calls, interactions by email and messages- Work for English, Polish, Dutch, Arabic, Spanish, Russian market- Analyse and manage work of up to 45 agents- Provide coaching and feedback to agents and team leaders.- Analyse statistics and find trends - Provide sources for trainings, create workshops to improve work.- Help in training by doing pre-screening of the quality of agents- Work on improvement and innovative solutions in the Quality sector Supporting English speaking customers and providing information of our services.

  • Quality Analyst & Coach

    Feb 2018 - Jul 2020

  • Customer Service Representative

    May 2017 - Feb 2018
• 

  Topcontent

  Feb 2020 - Aug 2021

  Translator, Content Writer and Proofreader

  - Translate texts from English to Polish.- Proofread texts already submitted by writters. - Write texts in Polish and English.

• 

  PURA CBD

  Jul 2020 - Apr 2022

  Sales And Marketing / Operations Manager

  - Keep close contact with clients and maintain good relationships.- Create and update databases with new contacts and potential clients.- Search for new clients by creating marketing campagnes. - Create special offers and advertise on Facebook, Instagram, email. - Negotiate with clients and provide the best service in order to enable fruitful collaboration. - Regularly check the market site to have current information about the trends, prices, and new products.- Attend international trade shows and represent the company. - Monitor team's weekly profit and number of sales and report directly to the owner.- Monitor the workload and closed deals in the team.- Implement changes within the team. Show less

• 

  Topcontent

  Feb 2022 - now

  - Being in charge of the production of content and translation projects.- Coordinating the distribution of tasks and projects to ensure punctual delivery.- Managing language Team Leaders.- Recruiting and onboarding new writers and translators.- Analysing KPIs and planning strategies to meet the targets.- Assuring the high quality of the delivered tasks.- Taking an active part in the implementation of new company projects.- Reporting directly to the CEO. - Managing projects- Distributing tasks for multiple languages- Assuring tasks delivery before deadlines- Communicating with freelancers- Onboarding new freelancers- Managing teams

  • Production Manager

    Apr 2024 - now

  • Project Manager

    Feb 2022 - Apr 2024