Whitney Pickett

Experience

• 

  Seniorlink

  Jun 2019 - Sept 2021

  I consistently provide high levels of customer service and conflict resolution to both internal and external customers through daily interactions in person, over the phone, and via email. I participate in the intake process, starting with qualified leads and overseeing tasks such as record keeping, form collection, caregiver background checks, and quality assurance through consumer placement. I also support all field staff with onboarding, equipment requisition, systems training, expense reporting, and process training. Additionally, I ensure continuous survey readiness and compliance with professional standards, as well as federal, state, and local regulations, including proper document flow and storage management. Show less

  • Payer Authorization Coordinator - Lead

    Mar 2021 - Sept 2021

  • Office Assistant

    Jun 2019 - Feb 2021
• 

  BeYou Collective

  Jun 2020 - now

  Event Manager

  I facilitated communication with clients and promoters to strengthen relationships and drive successful promotions. By creating opportunities for individuals to collaborate with industry professionals and artists, I helped them gain valuable experience and insights. I launched targeted recruitment campaigns through job boards and social media, effectively attracting top-quality vendors and artists.

• 

  Indiana University Bloomington

  Feb 2022 - Jul 2022

  Human Resources Coordinator

  I enhanced the accuracy of HR documentation by 15% by implementing a new tracking system, which streamlined compliance and performance evaluations, job classifications, I-9 forms, H1B visas, and leave management. Additionally, I refined the onboarding and offboarding processes by documenting crucial feedback during exit interviews and introducing 90-day check-ins, leading to a 20% boost in employee retention.

• 

  Monroe County Humane Association

  Dec 2023 - now

  Coordinator of Volunteers

  While supervising interns and leading our education committee topics and workshops, I increased volunteer enrollment by 30% through a targeted recruitment plan using digital platforms and direct outreach. I also launched an animal foster program that placed animals in crisis housing during emergencies, and by partnering with local non-profits, I boosted volunteer diversity by 40% through culturally sensitive outreach.