Dimitris Christianopoulos

Experience

• 

  St Paul Travelers Insurance

  Aug 2006 - Aug 2007

  Trainee Analyst Programmer (placement)

  One of my main responsibilities in the job was to assist in the production of reports for the IT department, by writing and designing them for business user purposes. I had to ensure that the daily production schedules(messages) were completed and up to date. I also was assisting the project team in the testing of reports for migration purposes that were being converted from one system to a different one. I had responsibility of the user departments weekly helpdesk stats I was running and updating for the senior executive management. I also had to respond to helpdesk calls which were logged to my name and generally supporting the users on issues that were being requested. Show less

• 

  Greek army

  Nov 2009 - May 2010

  Data support analyst

  Completed one year of compulsory military service, including specialized training for military operations. Served in an administrative role, supporting the office with critical tasks and operations.

• 

  University of Sheffield

  Sept 2012 - Sept 2013

  MSc Information Systems
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  AT&T

  Dec 2013 - Apr 2016

  Staff Associate Project Management Network

  My responsibilities were-Led daily helpdesk requests as well as assisted front end users for client satisfaction. -Performed data checks to ensure data quality of daily reports, generated for business processes. -Delivered strategic support to project managers in dealing with SharePoint requests. -Administered Sharepoint site collections and customised user permissions for lists and libraries. -Documented internal offices processes.

• 

  TMF Group

  Apr 2016 - Oct 2019

  Local Systems Administrator

  My responsibilities were:-Administer systems such as SharePoint, Filemaker, and Sharefile for global service lines. -Collaborate with IT team for troubleshooting complex system issues to obtain operational excellence. -Development of Sharepoint workflows for tasks automation. Kept accurate records of SharePoint and general business processes to save time for internal users. -Deal with vendors and attained contracts for purchase/upgrade of software. -Review reports exported from internal systems, highlighting/spotting any data discrepancies. Show less

• 

  Avalara

  Oct 2019 - now

  As part of the Innovate Automation Team, I play a pivotal role in driving the adoption of cutting-edge technological solutions, including Robotic Process Automation, to enhance internal operations and streamline processes. My focus is on delivering intelligent automation while ensuring efficient communication and collaboration across corporate departments.Key Responsibilities:- Automation Roadmap Leadership: Organize and lead roadmap workshops for each business process to define and prioritize automation opportunities, ensuring alignment with strategic goals.- Clear Stakeholder Communication: Effectively communicate detailed infrastructure requirements to corporate departments, ensuring smooth implementation of technology solutions.- Capacity Planning & Task Management: Oversee capacity planning for the Innovate Team, actively monitor the team's backlog, and ensure efficient task management and prioritization.- Technology Releases: Track major technology releases, assess their impact on ongoing projects, and share key updates with relevant internal teams to keep them informed and agile.Standardized Project Deliverables: Draft, communicate, and ensure adherence to clear, standardized deliverables for each project to maintain consistency and transparency.- RACI Development: Create comprehensive RACI (Responsible, Accountable, Consulted, Informed) matrices, facilitate discussions, and secure sign-off from business teams, ensuring accountability across all project phases.- SOX Documentation Management: Develop and maintain SOX compliance documentation, ensuring adherence to regulatory standards.- Cross-Team Coordination: Act as the central coordinator between Innovate and other internal teams, ensuring seamless integration of processes and fostering collaboration.- Global Collaboration: Collaborate with teams in Brazil US and India to understand their operational needs, align processes, and provide support through a unified intake system. Show less My responsibilities were:-Ongoing Systems Evaluation & Communication: I regularly assessed and communicated system requirements to keep our processes running smoothly and ensure we're meeting the company’s evolving needs.-Collaborative Stakeholder Partnerships: I worked closely with teams across the business, from product to management and executive teams, to develop analysis and documentation. My goal is always to communicate clearly and make sure everyone is on the same page.-Running Reports & Providing Insights: I run and analysed reports to help management make informed decisions, turning raw data into useful insights.-Creating Business Use Cases: I developed business use cases that map out how new technologies or processes will work, ensuring we have a clear and practical approach for implementation.-Improving Business Processes: I constantly looked for ways to improve and maintain business processes, helping the company run more efficiently and effectively. Show less

  • Project Coordinator

    Aug 2021 - now

  • Senior Tax Analyst-Tax Technologist

    Oct 2019 - Aug 2021