Shantanu Kumar Goyal

Experience

• 

  Nokia Solutions & Networks

  Jun 2015 - Feb 2017

  Network Operations Associates

  Alarm Monitoring & Fault Management for 5 Circles (Delhi, Mumbai, Rajasthan, Haryana & Punjab) of Aircel BSS Network. Troubleshooting & fault finding for all BSC, BTS elements of 5 circles of Aircel Network across India. Remotely handling the faults & assistance to the field team for fault fixing.Preparation and analysis of Network Availability Report & other telecom related Reports (Site Down Cell Outage Report, GPRS, ZESM, 15/20 Hourly KPI Data Reports) etc.Proficiently creating TT to field for every critical, major, minor outage related to BSC Show less

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  Indus Towers Limited

  Jun 2017 - Jan 2018

  L2 Support Engineer

  Worked on BMC Remedy for ticket related issues, supporting the clients for Warehouse Management System (WMS Application) and managing the SQL database server (SQL server 2012). Responsible for making all type of report related to WMS application, BMC Remedy and network related reports.• Manage transporter & Warehouse details in Application• Experience on Microsoft SQL server Management Studio to execute SQL query • Expertise on SQL DDL, DML queries related users query• Direct coordination with Warehouse Managers and clients• Provide software diagnosis resolution while monitoring & management of various IT infrastructures Show less

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  Altran

  Jan 2018 - May 2021

  Software Engineer

  • Expertise in functional and database handling of applications to achieve end-to-end technical and business process improvement• Increased customers satisfaction by resolving escalated issues from L1 support team and troubleshooting incident along with root cause within the time frame to meet established support standards and SLAs• Analyzed and drew insights from application performance data and improve application more user friendly.• Experience with developer tools to identify stored procedure and source file for troubleshooting the issues• Build complex SQL queries to extract data (reduced team workload by 25%)• Perform testing in QA environment to identifying defects, bugs and provides test case for the fix to development team and sign off for production movement• Fetch the data from SAP using tables, T-Code to generate the output as per business requirement Show less

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  Infosys

  May 2021 - now

  • Consultant

    Oct 2022 - now

  • Technology Analyst

    May 2021 - Sept 2022