Aaron Daley

Experience

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  John Bull Ltd.

  Dec 2018 - Dec 2018

  Customer Service Representative

  •Sold products and services that represented the company brand, driving customer loyalty and repeat business.•Served an average of 15 customers per day, increasing customer satisfaction levels through effective conflict resolution and personalized service.• Enhanced product merchandising programs daily, ensuring compliance with company standards and goals.•Implemented up-selling strategies by recommending accessories and complementary purchases, resulting in increased average transaction value. Show less

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  Progressive Business Solutions, inc.

  Sept 2021 - Jul 2022

  Employee Recognition Technician

  • Developed, implemented, and communicated employee recognition programs to enhance employee engagement and align with business objectives, utilizing an LMS for training and program delivery.• Identified and recommended process improvement opportunities to optimize system efficiency.• Coordinated the daily packaging and assembly of 700 UPS certificates, achieving a 95% accuracy rate in timely delivery.• Analyzed recognition program data to measure effectiveness and report on key performance indicators. Show less

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  Missouri State University

  Aug 2022 - May 2024

  Assistant Hall Director

  • Managed 25 staff members, oversaw recruitment, training, performance evaluations, and crisis management while supporting departmental initiatives, processes, events, and emergency response, ensuring seamless operations• Administered residential hall operations for 500 residents, including data reporting and budget oversight for programming and building expenditures• Achieved a 20% increase in departmental efficiency and a 15% improvement in communication clarity, contributing to a 10% boost in overall personal growth and team performance. Show less

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  Southern Methodist University

  May 2024 - Aug 2024

  Conference and Housing Operations Intern

  • Co-supervised 32 Conference Leaders, managed their training and scheduling, resulting in enhanced workforce efficiency and effective talent development. • Assisted in planning and coordinating housing assignments for 12 summer conferences, StarRez and Ccure to oversee 300+ room transitions, ensuring 95% on-time key card distribution, and achieving a 98% satisfaction rate for room cleanliness and facility readiness, with prompt resolution of any damages.• Facilitated team building and staff development activities to enhance community and organizational culture.• Executed projects focused on strategic planning and operational optimization within Housing Operations, leveraging StarRez for improved housing assignment processes.• Developed and updated detailed floor plans for 17 buildings and managed billing summaries for multiple conference groups, overseeing accurate financial and logistical coordination for budgets totaling up to $13,000 per group. Ensured 100% precision in space allocation and expense tracking. • Acted as liaison with SMU Conference Services, Conference Organizers, and SMU Facilities and Custodial Operations, maintaining strong interdepartmental relationships. Show less

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  University of Maryland, Baltimore (UMB)

  Jan 2025 - now

  Community Program Senior Specialist