Aaron Daley

Aaron Daley

Customer Service Representative

Followers of Aaron Daley354 followers
location of Aaron DaleyBaltimore, Maryland, United States

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  • Timeline

  • About me

    MBA || Management Certificate || International Business Certificate

  • Education

    • St. Anne's Anglician School

      2003 - 2017
      High School Diploma

      Activities and Societies: Environmental Club Computer Club Track and Field team, Softball team, Basketball Team School Band

    • Missouri State University

      2022 - 2024
      Master of Business Administration - MBA Management || International Business

      Activities and Societies: Alpha Phi Alpha Fraternity Incorporated

    • Saint Augustine’s University

      2017 - 2021
      Bachelor's degree Computer Information Systems

      Activities and Societies: University Band, Alpha Phi Alpha Fraternity Incorporated

  • Experience

    • John Bull Ltd.

      Dec 2018 - Dec 2018
      Customer Service Representative

      •Sold products and services that represented the company brand, driving customer loyalty and repeat business.•Served an average of 15 customers per day, increasing customer satisfaction levels through effective conflict resolution and personalized service.• Enhanced product merchandising programs daily, ensuring compliance with company standards and goals.•Implemented up-selling strategies by recommending accessories and complementary purchases, resulting in increased average transaction value. Show less

    • Progressive Business Solutions, inc.

      Sept 2021 - Jul 2022
      Employee Recognition Technician

      • Developed, implemented, and communicated employee recognition programs to enhance employee engagement and align with business objectives, utilizing an LMS for training and program delivery.• Identified and recommended process improvement opportunities to optimize system efficiency.• Coordinated the daily packaging and assembly of 700 UPS certificates, achieving a 95% accuracy rate in timely delivery.• Analyzed recognition program data to measure effectiveness and report on key performance indicators. Show less

    • Missouri State University

      Aug 2022 - May 2024
      Assistant Hall Director

      • Managed 25 staff members, oversaw recruitment, training, performance evaluations, and crisis management while supporting departmental initiatives, processes, events, and emergency response, ensuring seamless operations• Administered residential hall operations for 500 residents, including data reporting and budget oversight for programming and building expenditures• Achieved a 20% increase in departmental efficiency and a 15% improvement in communication clarity, contributing to a 10% boost in overall personal growth and team performance. Show less

    • Southern Methodist University

      May 2024 - Aug 2024
      Conference and Housing Operations Intern

      • Co-supervised 32 Conference Leaders, managed their training and scheduling, resulting in enhanced workforce efficiency and effective talent development. • Assisted in planning and coordinating housing assignments for 12 summer conferences, StarRez and Ccure to oversee 300+ room transitions, ensuring 95% on-time key card distribution, and achieving a 98% satisfaction rate for room cleanliness and facility readiness, with prompt resolution of any damages.• Facilitated team building and staff development activities to enhance community and organizational culture.• Executed projects focused on strategic planning and operational optimization within Housing Operations, leveraging StarRez for improved housing assignment processes.• Developed and updated detailed floor plans for 17 buildings and managed billing summaries for multiple conference groups, overseeing accurate financial and logistical coordination for budgets totaling up to $13,000 per group. Ensured 100% precision in space allocation and expense tracking. • Acted as liaison with SMU Conference Services, Conference Organizers, and SMU Facilities and Custodial Operations, maintaining strong interdepartmental relationships. Show less

    • University of Maryland, Baltimore (UMB)

      Jan 2025 - now
      Community Program Senior Specialist
  • Licenses & Certifications

    • Heartsaver CPR & AED

      American Heart Association
      Jun 2018
    • Global Hiring Fundamentals

      Deel
      Aug 2024
  • Honors & Awards

    • Awarded to Aaron Daley
      Management Certificate - Dec 2024
    • Awarded to Aaron Daley
      International Business Grad Certificate Missouri State University May 2024