Eugenius Hansel Lee

Experience

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  Accelist Lentera Indonesia

  Mar 2020 - Mar 2021

  Business Analyst

  • Proficient in Business Process Management and adept at understanding customer/user business requirements• Skilled in developing comprehensive system/software documentation to ensure clarity and facilitate seamless understanding• Proficient in coordinating between user and developer teams in software development projects, ensuring smooth collaboration and timely delivery• Conduct thorough testing of system/software to ensure functionality and reliability

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  PT. Kalibesar Raya Utama (KBRU Insurance Brokers)

  Jun 2021 - Mar 2022

  System Analyst

  • Evaluated current business operations flow and user needs to provide critical insight for planning and strategy• Designed an improved workflow to ensure it will enhance the efficiency and effectiveness of a project• Facilitated communication with stakeholders to execute the project based on timeline• Created easy-to-understand user guidance for any updated feature in the system

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  Siloam Hospitals Group

  Mar 2022 - now

  Business Analyst

  • Launch an AI Virtual Assistant across Siloam’s Digital Channel, achieving average 84% success response rate in handling 12.600 patient’s sessions and directly converting 17% sessions into completed booking• Managed the end-to-end project lifecycle, from budgeting and planning to execution, also delivering the report and outcome. This included the delivery of both internal systems (30%) and patient-facing application (70%)• Managed projects lifecycle using Jira for task tracking and confluence as a centralized project documentation to ensure visibility for all team members• Managed communications with key stakeholders to ensure expectations were consistently aligned with project’s roadmap and priorities Show less