Katarína Babiaková

Experience

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  DHL Global Forwarding

  Jan 2011 - Dec 2012

  Air Freight teamleader

  As an Air Freight Team Leader, I managed daily operations for both import and export teams, ensuring smooth and efficient processes. My key responsibilities included:Led and coordinated a team of Air Freight specialists, ensuring task efficiency and high service standards.Supervised air freight import/export activities, ensuring compliance with regulations and company procedures.Resolved operational issues and ensured timely deliveries to maintain customer satisfaction.Acted as a key point of contact for customers, addressing inquiries and ensuring their needs were met.Drove continuous process improvements to optimize operations and service quality.Managed documentation and ensured compliance with legal requirements.Supported performance monitoring and contributed to growth targets through customer engagement.This role allowed me to combine leadership, operational expertise, and customer service, ensuring top-quality logistics solutions. Show less

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  DHL

  Jan 2013 - Apr 2022

  HR Specialist
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  Kváskové s.r.o.

  Jul 2021 - Jun 2022

  Business owner

  sourdough craft bakery

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  Zooza

  Jan 2022 - now

  Process and operation manager

  Key Responsibilities:Process Optimization & Efficiency – Streamlining workflows to improve operations.Project Management – Leading development sprints, prioritizing tasks, and coordinating releases.Customer Experience & Key Account Management – Overseeing Customer Care and managing key clients.HR & Team Development – Handling HR processes and team training.Major Projects & Achievements:✅ Customer Support Overhaul – Established a structured Customer Care team, implemented a new ticketing system for better efficiency.✅ Process Standardization – Unified workflows, making operations and onboarding smoother.✅ Strategic Growth Initiatives – Aligned platform development with key client needs, ensuring impactful updates.✅ Project Management Leadership – Took over sprint planning and release coordination, improving delivery efficiency. Show less