Katarína Babiaková

Katarína Babiaková

Air Freight teamleader

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  • Timeline

  • About me

    Process and Operations Manager Contractor for Zooza s.r.o.

  • Education

    • Jan Amos Komensky University, Prague

      2007 - 2012
      Master's degree Adult and Continuing Education and Teaching
  • Experience

    • DHL Global Forwarding

      Jan 2011 - Dec 2012
      Air Freight teamleader

      As an Air Freight Team Leader, I managed daily operations for both import and export teams, ensuring smooth and efficient processes. My key responsibilities included:Led and coordinated a team of Air Freight specialists, ensuring task efficiency and high service standards.Supervised air freight import/export activities, ensuring compliance with regulations and company procedures.Resolved operational issues and ensured timely deliveries to maintain customer satisfaction.Acted as a key point of contact for customers, addressing inquiries and ensuring their needs were met.Drove continuous process improvements to optimize operations and service quality.Managed documentation and ensured compliance with legal requirements.Supported performance monitoring and contributed to growth targets through customer engagement.This role allowed me to combine leadership, operational expertise, and customer service, ensuring top-quality logistics solutions. Show less

    • DHL

      Jan 2013 - Apr 2022
      HR Specialist
    • Kváskové s.r.o.

      Jul 2021 - Jun 2022
      Business owner

      sourdough craft bakery

    • Zooza

      Jan 2022 - now
      Process and operation manager

      Key Responsibilities:Process Optimization & Efficiency – Streamlining workflows to improve operations.Project Management – Leading development sprints, prioritizing tasks, and coordinating releases.Customer Experience & Key Account Management – Overseeing Customer Care and managing key clients.HR & Team Development – Handling HR processes and team training.Major Projects & Achievements:✅ Customer Support Overhaul – Established a structured Customer Care team, implemented a new ticketing system for better efficiency.✅ Process Standardization – Unified workflows, making operations and onboarding smoother.✅ Strategic Growth Initiatives – Aligned platform development with key client needs, ensuring impactful updates.✅ Project Management Leadership – Took over sprint planning and release coordination, improving delivery efficiency. Show less

  • Licenses & Certifications