Sang Lieu Minh

Experience

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  HPT Vietnam Corporation

  Sept 2014 - May 2017

  Microsoft System Engineer

  ★ Research new solutions trend, consulting and proposing a proper solution to the customer★ Main responsibility to consult and implement the project based on the requirement of customers★ Deliver project/service onsite implement to end customer based on design.★ Support troubleshooting resolve issues of customer.★ Work with various vendors and service providers to ensure productive environment.★ Build up and keep long-term relationship with customers.

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  Orient Commercial Joint Stock Bank (OCB)

  May 2017 - Apr 2019

  Senior System Administrator

  ★ Main Responsible for Operation, monitoring and troubleshooting process to ensure all activity business run based on System Microsoft On-Premise more than 5 thousand employees activities.★ Main responsibility to prepare environment and implement project based on the requirement of plan increase business model.★ Take care technical quantity for connection business the both Main office and 126 Brand office of Banking.★ Resolve issues and prepare status reviews and reports to CIO.★ Play level core roles in IT infrastructure of Banking.★ Defining business requirements and designing of ICT system, product roadmap.★ Research new solutions for system improvement Show less

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  Tech Data APAC​

  May 2019 - now

  ★ Report all activity to Technical support Manager at APAC and Sale Manager at country VN★ Responsible for providing presales technical support to the Sales team and presenting tailored demonstrations or qualification discussions to customers and/or prospects.★ Responsible for assisting the Sales Team with qualifying opportunities – in or out and helping expand existing opportunities through solid questioning.★ Responsible for Microsoft Indirect Reseller Enablement, Training, Go-to-market, Technical Support.★ Main Responsible for monitoring and troubleshooting issue process to ensure that the SLA in TD Microsoft Support Desk in Vietnam, Indonesia, Hong Kong, Singapore, Australia, Malaysia.★ Main responsibility to consult and implement the products based on the requirement of customers.★ Build up and keep long-term relationship with Reseller Partner. Show less

  • Senior Services Engineer

    Dec 2021 - now

  • Technical Support Specialist

    May 2019 - Nov 2021