Stacy Smith

Experience

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  Various schools

  Jan 1998 - Jan 2008

  Elementary Special Education Teacher

  Developed and implemented Individualized Education Plan for over 100 students.Worked collaboratively with students, parents and administrators to ensure maximum success for child.

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  Cox Media Group - Houston

  Jan 2008 - Jan 2010

  Account Manager

  Negotiated radio advertising contracts and programs to strategic business partners and local advertisers.Conducted in-depth market research to develop effective strategies consistent with client needs and budgetary constraints.

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  Aramark Refreshment Services

  Jan 2010 - Jan 2020

  Business Development Manager/Account Manager

  Increased customers revenue by 30% through adding additional products, while managing 7 sales reps. Maintained a customer portfolio of nearly 1,000, while responsible for over $4M in annual revenue. Consistently ranked Top 10% nationally for revenue growth out of team of 60 peers.Achieved retention rate exceeding 94% each year, which surpassed the company’s goal.Negotiated $490K contract with key client, producing $450K more than what average clients generate.Regional Training Consultant for peers and new employees, training all BDMs in region to ensure both commitment and competence was achieved to be successful in role.Managed 7 sales representatives, which combined to generate nearly $5M in annual revenue across hundreds of clients. Altered pricing and margins based on circumstances, trusted to make decisions on company’s behalf.Used and trained team regularly on Salesforce and how to effectively and efficiently use the tool.Increased annual revenue from key clients by 30%, through building trust, understanding the client’s needs and plans and then adding additional products to complement their business. Show less

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  PresenceLearning

  Jun 2021 - Jul 2024

  Customer Success Manager

  Collaborated with Sales and Clinical teams to optimize the customer onboarding processIdentified upsell and expansion opportunities with existing accounts, contributing to company revenue goalsActed as the main point of contact for customer inquiries, feedback, and escalations and consistently exceeded customers' expectationsAchieved 126% to goal for new business quotaAchieved 95% retention rateServed over 750 students during FY24Managed and retained 10% of the top 30 accounts company-wideMentored junior team member through transition into Customer Success Show less