Experience

• 

  Ibm

  Aug 2008 - Jun 2021

  Accountable for end to end delivery of Infrastructure services on the account including Change, Incident, Problem management, Disaster Recovery, Network, End user Compute services, Project Services etc. Delivery leader to combination of onshore offshore team of approximately 100 resources spread across different geographical locations. Lead multiple Service Improvement Programs to elevate Service Management Deliverables and practices to become trusted partner to the client. Spearheaded solution driven process across cross-functional teams in the development, documentation, and delivery of process innovation to attain business goals. Responsible for maintaining strong client relationships while implementing cost-effective and efficient operations. Account Finance specialist providing proactive business advice to the Business Unit Executives utilising spreadsheet models, historical trends, and marketplace factors to estimate volumes, revenue, service cost, headcount, inventory, capital and other related financial data for tactical and strategic periods Performed high volume registrations, invoicing, contract amendments and contract closures for leading IBM Clients with monthly revenue of approximately US$20M. Subject Matter Expert for contract management across various Lines of Business including the design and facilitation of training sessions for relevant internal stakeholders.

  • Delivery Partner Executive

    Jan 2020 - Jun 2021

  • Delivery Manager

    Oct 2016 - Dec 2019

  • Finance Specialist

    Jul 2012 - Sept 2016

  • Services Fulfillment Specialist

    Aug 2008 - Jun 2012
• 

  Lab3

  Jun 2021 - now

  Delivery manager