Dwi Hariyadi

Experience

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  PT. telkom

  Aug 2014 - Mar 2015

  Helpdesk Agent

  - Provide first-level technical support to users via phone, email, and ticketing system.- Identify, diagnose, and resolve hardware and software issues.- Assist users with network problems, system access, and applications.- Create, update, and close support tickets in the ticket management system.- Ensure all tickets are handled in accordance with company policies and procedures.- Escalate more complex issues to advanced support team or specialists as needed.- Follow established escalation processes to ensure timely resolution of issues.- Ensure all actions comply with company security policies.- Protect sensitive information and ensure compliance with regulations and industry standards.- Coordinate with other IT teams to resolve issues and projects.- Maintain effective communication with users and other stakeholders Show less

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  PT. INFOMEDIA NUSANTARA

  Mar 2015 - May 2020

  Full-stack Developer

  - Manage development projects from inception to completion, including planning, task allocation, and progress tracking.- Develop, test, and maintain web applications using PHP and frameworks like CI and Laravel.- Design and develop efficient and reliable database architecture.- Monitor and manage the performance of websites and mobile applications.- Identify and resolve technical issues promptly and efficiently.- Perform routine maintenance and updates to applications to enhance performance and functionality.- Handle change requests for existing applications according to operational requirements.- Lead and guide the technical team in performing operational tasks.- Collaborate with the development team to implement updates and new features.- Ensure all systems comply with security standards and company policies.- Be responsible for achieving the KPI of IOC IT Services.- Prepare regular performance reports and provide recommendations for improvement.- Develop and monitor performance metrics to measure operational effectiveness. Show less

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  Telkomsel

  May 2020 - Sept 2020

  Senior Developer

  - Develop Services: Create and optimize customer purchasing processes for internet data packages, credit balance providers, and other services for Telkomsel.- Enhance and Create Services: Develop and improve services using XML code.- Enhance Core Systems: Upgrade and maintain core systems using Java code.- Deploy and Manage API Services: Deploy and manage source code for API services using CI/CD pipelines in GitLab.

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  Jakarta Eye Center

  Sept 2020 - now

  Assistant Manager of Web Strategist

  - Website and App Development: Develop and maintain JEC Eye Hospital and Clinic's website and mobile application, ensuring a seamless and engaging UI and UX.- SEO and SEM: Optimize the websites and apps for search engines (SEO) to drive traffic and increase visibility- Performance Analysis: Monitor and analyze the performance of websites and apps using analytics tools, providing insights and recommendations for improvement.- Collaboration with IT Team: Work closely with the IT team to troubleshoot technical issues, implement updates, and ensure the security and stability of digital platforms.- Project Management: Lead and manage digital projects from conception to completion, ensuring they are delivered on time, within scope, and within budget.- Vendor Management: Coordinate with external vendors and service providers to ensure quality and timely delivery of digital services and solutions.- Strategic Planning: Assist in developing and implementing the long-term digital strategy for JEC Eye Hospitals and Clinics, aligning digital initiatives with the overall objectives of the organization.- Support Development and Maintenance: Assist in developing and maintaining applications for event, sponsorships, and various landing pages integrated with online payment and shipping systems. Show less