Experience

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  Kodak qualex

  Nov 1995 - Jan 2009

  Customer service lab specialist

  Held multiple roles through the years including first managing customer service call center team including metrics and phone reviews. Moved into lab specialist; research document customer complaints and update database with results of search. Make follow up phone calls to customers and/or retailers on complaints. Defuse escalated calls. Originate reports from database and report weekly statistics. Evaluate and issue or deny credit requests. Handle delivery route issues. Evaluate and package unclaimed photofinishing, and ship to unclaimed department. Evaluate and document redo photofinishing orders. Evaluate, research, and solve mixed photofinishing orders. Document and contact retailers/customers on damaged photofinishing orders. Organize, handle, and update all filing of required paperwork and photofinishing orders. Correspond with all internal company representatives, by phone, e-mail, in person, and fax. Show less

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  Tahoma school district

  Jan 2009 - Feb 2010

  Administrative assistant

  Post jobs on Internet based sites. Process applications: scan & record in database. Past employment verification. Employee reference checks. Fingerprinting. Coach orientations. Compile new employee files. Maintain employment files. Check off received/missing certificated contracts. Maintain L&I files. Maintain terminated employee files. Archive files and file disposal as deemed by record retention policies & state guidelines. Maintain Master Form Binder and stock forms as needed. Filing. Special projects as necessary. Show less

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  Renton school district

  Feb 2010 - Feb 2012

  Administrative assistant

  Secretarial assistance to SPED Directors and Admin Assistant in a variety of program areas. Responsibilities include serving as liaison between director and district staff, administrators, parents; compiling and tracking information for various reporting purposes; preparing correspondence and reports; answering phones. Coordinate transportation; schedule interpreting services; assist with IEP compliance; create, maintain, and edit documents and reports; maintain program and budget files; maintain calendars; respond to needs of parents, students, and staff. Reconcile and approve invoices. Show less

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  Humana

  Feb 2012 - now

  • Support provider development teams through data integrity management and gathering of provider data needed for service operations including demographics, contract intent, contractual rates, and understanding and researching escalated claims adjudication. • Manages provider audits, provider service and relations, credentialing, and contract management systems• Executes processes for intake and manage provider perceived service failures• Understanding network adequacy and growth plans• Partnering with other business areas to manage path-to-value and value-based contracts• Fostering positive provider relationships through accurate data and responsiveness Show less

  • Network Operations Coordinator 4

    Jul 2022 - now

  • Network Operations Coordinator 3

    Jan 2019 - Sept 2022

  • Administrative Services Coordinator

    Feb 2012 - Jan 2019