GianCarlo Oriente, CPC

Experience

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  Buy My Bikes

  May 2005 - Sept 2005

  Sales Associate

  -Sold merchandise and handled customer support-Repaired and refurbished bicycles

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  Bank of America

  Aug 2007 - Apr 2013

  Teller Operations Specialist

  -Handled customer support requests-Completed daily administrative duties, including managing work flow, scheduling, and maintain database information collection and input-Developed strong auditing, cash handling, and management skills-Overall operations for the Banking Center

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  BHH

  Jun 2013 - Feb 2015

  Caregiver/ Behavior Therapist

  -Provide specialized care for children with mental disabilities.-Utilized extensive customer care and problem solving-Maintained client privacy

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  Tillys

  Apr 2015 - Oct 2015

  Ecommerce Admin.

  -Customer service-Problem resolution-Light warehouse logistics-Data AnalyticsLight copywriting

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  Tom Ferry - Your Coach

  Oct 2015 - Sept 2017

  Product Support Supervisor

  -Position had not previously existed-Handled all client facing tech support requests-Lead for in-house education of products and support-Lead for "at event" product education and support-In-house representative between IT and all other departments-Planned/Constructed/Managed/Supported implementation/creation/marketing/education of new products, enhancements and features-Established/Managed/Supported support request process-Introduced/Managed/Supported in-house operational processes-Provided product suggestions based on customer feedback-Provided testing and quality assurance throughout the software development lifecycle-Delivered end-user product support to coaches, clients and staff-Acted as a technical escalation for client services-Assessed, implemented and evaluated application and company product usage issues.-Identified problems and provides answers to clients regarding their usage of applications and products. -Monitored the company’s social channels to provide referrals-Purchased new domains when requested and manages current domains-Assisted with the distribution of company products purchased through the website. Show less

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  Real Contact

  Sept 2017 - Jan 2018

  Customer Service Manager

  -Created polices and procedures for the customer service dept-Worked with the executive team to role out new work flows

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  Americor

  Aug 2018 - Apr 2020

  Client Relations Specialist

  -Worked with clients answering any questions they have about the program-Helped retain clients wanting to opt out of the program stay int the program-Trained new associates-Answered calls, emails, and chats-Created/Implemented new policies and procedures-Lead special projects to improve workflow

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  Sovereign Lending Group Incorporated

  Feb 2021 - Jul 2021

  Call Center Supervisor

  -Managed Market Contatct Reps-Lead training for new associates-Managed and delivered KIPs-Developed, Implemented and Managed new operational policies and proceedures

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  Kirklen Investment Group

  Oct 2021 - now

  Client Relations Coordinator

  -Marketing Management-Transaction Management-Office Management-Systems Admin-Operations Management-Recruiting and HR-Certified Transaction Coordinator-Notary Public