Nicolas Elias

Experience

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  SODEPEX

  Mar 2013 - Jan 2015

  Client Servicing Manager

  • Cultivated and maintained strong relationships with clients in need of towing services.• Acted as the primary point of contact, ensuring clients received prompt and efficient assistance.• Oversaw the scheduling and dispatching of towing services to address client requests promptly.• Managed a team of drivers, ensuring they were well-equipped and efficient in-service delivery.• Offered timely assistance, addressing client inquiries, concerns, and emergency requests.• Proactively addressed and resolved client complaints or issues related to towing services.• Maintained high standards of professionalism and quality in resolving client concerns.• Managed billing processes, ensuring accurate invoicing for services rendered.• Handled payment collections and reconciled accounts in a timely manner.• Coordinated emergency response efforts, ensuring rapid assistance during accidents, breakdowns, or other emergencies.• Generated reports to inform strategic decisions and optimize service offerings.• Fostered a positive work environment and promoted teamwork.• Implemented strategies to retain existing clients and explored opportunities for business growth.• Identified and pursued potential new clients or partnerships. Show less

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  Lebanese Company for Financial Investments

  Jul 2017 - Jan 2019

  Office Manager

  • Scheduled appointments for potential investors, facilitating successful outreach and engagement.• Supervised trainees, monitoring and discussing weekly progress, and meeting with junior investors to support their professional growth.• Coordinated small events for current investors at a local hotel, ensuring successful execution and high levels of satisfaction.• Conducted rigorous financial oversight by checking incoming receipts, balancing accounts, and ensuring timely deposits to all company bank accounts.• Conducted monthly inventory to ensure accurate tracking and management of assets. Show less

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  Traffik360 FZ LLC

  Sept 2019 - Dec 2020

  Account Executive

  • Led the end-to-end development of visual messaging for marketing and business development materials, from conceptualization to finalization.• Managed the production of publications, research reports, below-the-line digital assets, promotional merchandise, and events, ensuring high quality and timely delivery.• Collaborated with multimedia and art design staff to create engaging multimedia websites and product designs.• Developed Gift-with-Purchase merchandise to support the sales strategies of large companies.• Communicated with textile, garment, and technology suppliers from Europe and China to source high-quality materials and ensure timely delivery.• Scheduled and held meetings with key clients, including Unilever, Lipton, and Diageo.• Prospected and researched new clients in the GCC and MENA regions to drive revenue growth.• Regularly updated the international suppliers list to ensure accurate and efficient project management.• Scheduled and supervised on-ground promoters for seasonal brand activations and sales boosting.• Organized staff events to promote professionalism and foster an ethical work environment, driving better productivity. Show less

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  Capelli New York

  Mar 2022 - Sept 2023

  Customer & Operations Assistant

  • Demonstrated expert product knowledge for daily customer education and advice.• Processed 100+ product replacement requests with timely resolutions.• Proactively addressed and escalated client complaints and feedback, maintaining high quality and professionalism.• Coordinated efficient product delivery using the United States Postal Service.• Developed new brands, products, and SKUs for Shopify e-commerce integration.• Oversaw product inventory on Big Commerce and Solid Commerce platforms, ensuring adequate stock levels and timely replenishment.• Achieved quality assurance of products using Microsoft Excel before website publication.• Engaged with high-profile clients from top U.S. soccer academies, providing exceptional customer service and building strong relationships.• Analyzed and reviewed sales performance data on Shopify, using insights for strategic decisions and revenue optimization.• Utilized SAP to streamline and optimize various business processes, including order management, inventory tracking, and financial reporting.• Generated detailed SAP reports on sales performance, inventory levels, and order fulfillment for strategic decision-making.• Maintained accurate and up-to-date customer order and inventory records using SAP for seamless coordination with suppliers and timely deliveries.• Supported new product launches with SAP, managing SKUs, pricing, and promotions while coordinating with cross-functional teams.• Streamlined handling unit creation and management using SAP to ensure efficient coordination with suppliers and product delivery.• Produced SAP reports on handling unit utilization, offering insights for inventory management and order fulfillment strategies. Show less

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  Stealth Startup

  Oct 2023 - now

  Business Development & Partnerships

  • Leveraged Salesforce to manage leads, track sales activities, and streamline the sales process for maximum efficiency.• Utilized Google Sheets to analyze data, track sales performance, and generate reports to inform strategic decision-making.• Proactively followed up with potential partners and clients to nurture relationships and drive sales conversions.• Identified and pursued new business opportunities in the GCC region, resulting in successful partnerships and revenue growth for the company.• Collaborated with cross-functional teams to develop innovative sales strategies and marketing campaigns to promote the company's services.• Negotiated contracts and agreements with partners and clients, ensuring mutually beneficial terms and successful partnerships.• Provided exceptional customer service and support to partners and clients, addressing inquiries, resolving issues, and maintaining high levels of satisfaction.• Acted as a liaison between the company and its partners, facilitating communication and ensuring alignment of goals and objectives.• Stayed informed about industry developments, competitor activities, and market trends to adapt strategies and maintain a competitive edge.• Tracked facility performance and followed up on operational issues to ensure smooth functioning and optimal service delivery.• Conducted thorough market research to identify new business opportunities and potential leads.• Developed and maintained a robust pipeline of leads to ensure a steady flow of potential clients.• Customized outreach efforts to effectively engage with prospects and establish meaningful connections.• Conducted regular follow-ups with leads from Online Food Delivery platforms to provide information, address inquiries, and overcome objections.• Proactively identified opportunities for partnership and collaboration to expand lead generation channels and reach new markets in Kuwait, Saudi Arabia, United Arab Emirates and Qatar. Show less