Smita Pandey

Experience

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  Tech Mahindra

  Jun 2013 - Jan 2015

  Software Engineer

  •Developed custom monitoring solution using scripts, significantly improving operational oversight.•Conducted in-depth root cause analyses, enhancing process efficiencies by 30% and reducing issue recurrences.

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  Atos

  Aug 2015 - Feb 2017

  Business Consultant

  •Acted as a Scrum Master translating 300+ user stores into clear product specification documents for software team.•Collated product requirements through diligent product discovery for the optimization of existing software offerings.•Developed business case to identify & mitigate risks, leading to a 20% reduction in project delays and cost overages.

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  HSBC

  Feb 2017 - Jan 2022

  Product Manager

  •Led cross-functional collaboration for creating & executing an end-to-end roadmap for HSBC banking’s application management product, enhancing efficiency & customer experience resulting in $10M yearly cost savings.•Synthesized insights from 50+ customer interviews and stakeholder feedback to define customer needs and priorities and developed, owned and managed the product backlog and strategies.•Partnered with design, data & tech teams to create a centralized product and saved 30% operational cost.•Delivered 25+ demos & presentations to drive user acquisition and understanding pain points to achieved 200% rise in success metrics and customer satisfaction.•Collaborated with stakeholders, change management, service owners & engineering teams to architect and execute a high-impact go-to-market strategy, accelerating product launch by 70% in a global crisis.•Formulated and tested hypotheses based on user insights, improving user experience by 40% through A/B testing.•Leveraged Agile methodologies to streamline leadership, stakeholders and operations to created OKRs and KPIs related to business and product success metrics.Associate Product Manager (2017-2019)•Led a scrum team for an email parsing product, managed product backlog, prioritized user stories and design acceptance criteria based on product vision and market trends resulting in 60% faster response times.•Leveraged data analytics and customer research for discovery & experimentation with engineering teams to innovate technological advancements in product reliability.•Led UX design trials with the web design team to enhance customer experience by 25% based on user feedback.•Coached 10+ pods through Agile transformation, improving project execution and release, and earned recognition from C-suite leadership. Show less

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  The University of Texas at Dallas

  Aug 2022 - May 2024

  Masters Student

  AI-based loan matchmaking system - Modern IT Solutions Pvt. Ltd. Jan 2024 – May 2024•Designed an AI-based loan matchmaking system using a mix of legacy & AWS tools to automate mortgage decisions.• Enhanced loan matching precision by stacking different AI/ML algorithms to get improved R-square value.• Designed the AI & data architecture for AI-powered mortgage applications & directed technical & financial aspects.Etrvl – Digital product management (Detailed Blog presentation) Aug 2023 – Dec 2023•Managed the strategic roadmap of Etrvl, emphasizing sustainability as a core aspect of trip planning by advocating EV usage alongside local dining and eco-friendly stays resulting in saving 70% carbon emissions.•Conducted ROI analysis to assess the product’s viability and performed after-market research to gauge potential user engagement and focus on exponential profits. Show less

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  Frontier Internet

  Oct 2024 - now

  Sr. Product Owner