Melissa Goldsmith

Experience

• 

  Alliance Hospitality

  Oct 2006 - Aug 2009

  Front Desk Representative

  - Provided a friendly and energetic customer service experience for our guests- Trained new associates to ensure an overall understanding of their responsibilities- Answered guest questions politely, with confidence and resolved challenges quickly and efficiently while keeping their information confidential

• 

  Courtyard by Marriott

  Aug 2009 - Oct 2014

  - Oversaw operational and HR aspects of 45 employees; implemented Marriott standards/policies - Conducted interviews, new hire orientations and paperwork, and required training is met- Led by example demonstrating self-confidence, energy, and enthusiasm- Directed and motivated team members to accomplish goals, give constructive feedback and address performance issues- Oversaw all finance and accounting functions; accounts payable, accounts receivable, petty cash, payroll, ordering and banking procedures and end of period reporting Show less

  • Assistant General Manager

    Sept 2013 - Oct 2014

  • Operations Manager

    Oct 2011 - Sept 2013

  • Operations Supervisor

    Sept 2010 - Sept 2011

  • Sales Coordinator

    Aug 2009 - Sept 2010
• 

  RHW Management, Inc.

  Nov 2014 - May 2017

  - Through cold call prospecting and showcasing the hotel features, new customers were motivated to shift from our competition leading to an increase in sales revenue - Accurately completed the contract cycle process by establishing the new relationship, being responsive, and creating an organized system to ensure clients were followed up with in a timely manner- Networked with local Chambers to promote the hotel and stay up-to-date on upcoming events - Oversaw daily operations for the hotel staff (i.e scheduling, managing request offs)- Responsible for the accounting and payroll functions of the hotel- Hired, trained, and coached front desk staff- Assured guest satisfaction was first and foremost while maintaining Marriott standards

  • Dual Sales Manager

    Jul 2015 - May 2017

  • Assistant General Manager

    Nov 2014 - Jul 2015
• 

  PwC

  Feb 2017 - now

  - Provide administrative support to 6 partners and 1 Managing Director of the Firm; including but not limited to: email and calendar maintenance, time, expense and travel management, meeting and event support, formatting and preparing client deliverables, invoicing, and reporting- Work with engagement teams to increase productivity by using organizational skills, resources, and prioritizing my time to meet deadlines- Phoenix D&I Parenting Network Co-chair; host office wide events such as Bring Your Kid to Work Day, COVID-19 parent discussions and kid connect calls, and sub-network “spotlight” candid conversations- As a project manager, I am responsible for overseeing that the new hire training materials and documents are being continuously updated with a creative virtual approach- Using my Good, Better, Best (GBB) certification, I facilitate new hire trainings- As a PwC Ambassador, I welcome and mentor new employees as they start their career with the Firm Show less

  • ​Sr. Associate of Event Marketing, Trust Leadership Institute

    Oct 2021 - now

  • Specialist - Tax Coordinator

    Oct 2020 - Sept 2021

  • Executive Concierge

    Feb 2017 - Sept 2020