Sorina Ciobanu

Experience

• 

  Work and Travel Program

  Jun 2012 - Sept 2012

  Sales Assistant
• 

  OTE Group of Companies (HTO)

  Jun 2013 - Aug 2013

  Intern - Radio and Transmissions department

  -Creating Network maps for new transmission paths, for integrating new 2G and 3G stations,-Updating Network maps of the existing network (making the logical equipment interconnections, establishing the traffic flows according to their type and importance, choosing interfaces on the logical network map) - Creating Network maps for route removal of old or no longer used equipment

• 

  Vodafone

  Jun 2014 - Aug 2019

  • Assess the business requirements and the technical solution to define the impact of the IoT product/service on the Sell-Build-Run lifecycle [e.g. Customer On-boarding, Order & Logistics, Billing, In-Life Support];• Cooperate with and coordinate different departments of the company [e.g. Commercial, Product Management, Legal, Technology Architecture, Customer Service] and get the necessary information and support for the definition of customer-centric service solution proposals;• Design efficient business processes based on continuous improvement and industry best practices; • Create the Service Design specific documentation and ensure that the E2E technical solution is aligned with the service design principles and the market specific operating model;• Take part in the activities related to defining operational and vendor support and alignment on SLAs and KPIs offered. Show less -Proactively identifying trends and potential Problem sources-Producing Problem Management reports and management information-Reviewing the efficiency and effectiveness of the Problem control process-Preventing recurrence of issues by identifying the root cause of occurringissues and implementing final fix and preventive measures-Working with all internal technical teams, Service Management andexternal stakeholders like customers and 3rd parties and coordinatemeetings-Driving improvement projects in order to address process gaps and serviceflaws for example, involving other Vodafone teams or LocalMarkets, automation, monitoring improvements-Making recommendations in order to provide a high quality service for ourcustomers and address any detected short-comings-Walk the talk: Making Problem Management known in our organization Show less Monitoring 24/7 the 2G, 3G and 4G networks, conducting an initial analysis using specific NMS/fault management systems in order to identify and isolate the faults Responsible for the handover of new projects/tools: - Testing the alarm system to ensure the proper functionality of the newly added equipment - Detecting potential problems or procedural faults in the workflow - Ensuring that the team's expectations are met and that agreed terms are complied - Pin down shortcomings and preclude them, providing solutions and interacting with Second Line teams or Project Owners to attain this Dispatching field engineers and contractors, in case of incidents that need local support and follow up the issue until it is solved;Hands-on experience on Ericsson, Huawei, Cisco (MSC, MGW, HLR, SGSN, GGSN, etc.) equipment Basic knowledge of specific telecom protocols - SS7, TCP/IP Show less

  • Service Solution Designer

    Mar 2018 - Aug 2019

  • Problem Manager Specialist

    Mar 2016 - Mar 2018

  • Front Office Core, VAS&IP Engineer

    Jun 2014 - Mar 2016
• 

  Deutsche Bank

  Aug 2019 - Sept 2021

  • Scrum Master

    Apr 2020 - Sept 2021

  • IT Application Owner

    Aug 2019 - Sept 2021
• 

  Dell Technologies

  Sept 2021 - Jun 2023

  Product Owner Senior Advisor
• 

  Siemens

  Jun 2023 - now

  Global Product Manager IT/OT