Kristoper Rossario

Experience

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  Dnata

  Jun 1990 - Dec 2010

  Business Systems Officer

  Managed the product development of the New Travel Platform for dnata Travel Services and acted as the primary business owner of the Front-office (Point of Sale) system• Pro-actively sought, managed and validated the analysis of the current and future business and technology needs for Front Office users• Coordinating with business units/users across the company, trade and supplier partners to ensure functionality is maximized and is consistent with requirements across all regions/channels and propose solutions for seamless integration of front-office, mid-office and back-office systems• Planned UAT activities, Coordinated, facilitated and participated in the testing of front office related developments, enhancements or bug fixes, by the development team to ensure that quality standards are met prior to roll-out• Represented the organization in meetings, documented meeting outcomes and coordinated all internal and external follow-ups to close issues in support of the project requirements• Co-owned training plan, user guides and delivery of classroom workshops for the business community in all regions• Regularly monitored change requests, industry changes and market needs. Planned for systematic system enhancements to maximize operational efficiency and increase customer service• Elicited regional offices business and technical requirements that were raised as result of system and process changes in the industry. Implemented these requirements within the stipulated time when relevant and provided an alternative solution. Show less

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  Joob.com

  Jan 2011 - Jan 2012

  Business Analyst

  • Managed the complete integration/implementation of GDS’s to multiple platforms such as online website, Mid office, Back Office and ERP Systems• Managed daily operations of GDS credentials, access control, airline updates and maintenance windows.• Maintained technical relationships with Travel technology partners to expedite resolution of product and service issues, get up-to-date info on upgrades to web-services and availability of new features.• Coordinated with business stake holders to gather requirements aligned with the corporate roadmap and product strategy and translated these into technical requirements.• Assisted in reviewing of system flows diagrams, Work flow documents and provided expert technical feedback.• Prepared test plans for UAT, performed testing and reported the deviations through proper documentation while ensuring that deliverable meet user acceptance criteria and quality standards.• Crafted manual guides for the respective businesses based on the area of enhancement or functionality changes• Guided operations staff in following and adhering to processes such as refund process, DQB and void checks. Show less

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  Dnata Travel

  Apr 2012 - now

  Business Systems Officer

  • Managing and providing clarity to ensuring proper validation for the dnata’s new corporate tool• Work as a BA along with complete cycle of release management. • Managing the Amadeus integration to iTravel dnata’s B2B system by verifying the workflow, providing clarity to vendor, challenging Amadeus in process• Play the role of in-house SME (Subject Matter Expert) for dnata’ POS (point-of-sale) system and Sabre GDS. Propose ‘best-fit’ seamless ticketing flow for new online ventures, simultaneously providing prompt assistance for related queries/errors. • Appropriate challenging of business systems requirements and their consolidation for the following – all business units within dnata Travel, Regional branches/offices, Front/Mid/Back Office systems and Sales Channels. Suggest feasible workarounds wherever possible. Based on collated requirements, propose cost/time effective solutions.• Plan, co-ordinate and conduct testing (UAT) activities, with multiple testers. Manage the testing cycle with the help of a Test Plan. Additionally, participate in testing dnata’ Front Office (POS) related enhancements/bug-fixes. Perform quality assurance by performing/conducting rigorous testing, prior roll-out.• Proactively plan for future requirements/releases in order to maximize operational efficiency and enhance customer satisfaction. Keep up-to-date with industry changes and current/future technology needs. Based on these, present valid technology/system needs to senior management. • Suggest measures to reduce/optimize ‘spend’ on systems, for dnata Travel wherever possible. Perform necessary research to present such proposals to senior management. On approval, execute and deliver solutions for business.• Represented the organization in meetings, document meeting outcomes and coordinate all internal and external follow-ups to close issues in support of project execution and completion• Conducting vendor system evaluations and comparison Show less