Warren Woods

Experience

• 

  Lloyds Banking Group

  Jan 1993 - Jan 1999

  Administration Assistant
• 

  Lloyds Banking Group

  Jan 2000 - Jan 2002

  Supervisor - Portfolio Closing Services
• 

  Lloyds Banking Group

  Jan 2003 - Sept 2024

  Accountabilities•Assist business areas with the interpretation of Lloyds Banking Group Data Policy and GDPR to support delivery and develop awareness, capability, and compliance across IP&I.•Manage a relationship of 50 Records Champions to promote and embed records management standards, co-ordinating initiatives to ensure compliance to the Data Risk is maintained.•Conduct Data Policy compliance and control assessments.•Ensure key processes such as Privacy & Records Impact Assessments, Individual Rights and Data Breaches are managed and operate effectively.Achievements•Analysis of 562 systems to understand the IP&I structured data risk landscape. Identifying gaps in GDPR compliance, influencing stakeholders to complete risk assessments to agreed methodology and oversee / support plans to remediate.•Implementation of a preventative control to reduce the risk of retaining physical records in office locations through digitisation and mobilisation to secure off-site storage facilities for ongoing management.•Delivery of Unstructured Data Programme for UK Wealth resulting in the deletion of 115,000 over retained records stored across 18 critical file shares. Show less Accountabilities•Assist in the planning and monitoring of business change projects using established project methodologies, consulting with multiple stakeholders, business areas, and colleagues as required.•Responsible for all aspects of Operational Readiness and acceptance, including requirements, gap analysis, procedures, communications, stakeholder management, testing and issue resolution.•Production of key business documentation such as requirements, process mapping, end user working practices, procedural manuals and user guides in support of the business.Achievements•Delivery of File Migration Project resulting in the successful migration of 200 heritage LTSB fileshares to a new centralised server in Peterborough and the appointment of 500 Data Owners.•Management of the User Acceptance Test phases of Print and File Migration Projects resulting in the successful completion of over 800 business critical process tests.•SupportDesktop Transformation Programme through the analysis of complex data acquired from multiple sources to resolve 1100 colleague discrepancies to set UK Wealth scope. Show less Accountabilities:• Responsible for the design, planning delivery and where appropriate sign off of change work streams within Lloyds Banking Group Client Services.• Engage with Project and Programme Managers throughout the change lifecycle from initiation to post implementation.• Production of key business documentation such as, approach documents, process mapping, end user working practices, procedural manuals, Intranet Web pages and business user guides following interaction with business stakeholders.Achievements:• Publication of 21 new manual Term Loan processes to cover the gap in functionality of the target system in order for the business to remain fully operational following the migration of over 5000 client accounts.• Development and implementation of HBOS Personal Reserve Account Opening and Closing processes to assist colleagues during the manual migration of over 6000 client accounts from HBOS legacy to Lloyds TSB target platforms.• Test Liaison for Lloyds Private Banking during the integration with HBOS. Responsibilities included gathering testing requirements, creating test scripts, investigating process & procedural queries and creating workarounds for any outstanding defects post migration. Show less

  • Data Privacy & Records Assistant Manager

    Jan 2018 - Sept 2024

  • Business Support Analyst

    Jan 2012 - Jan 2018

  • Business Change Driver

    Jan 2010 - Dec 2011

  • Process & Procedures Senior Assistant

    Jan 2003 - Dec 2009
• 

  Canada Life

  Oct 2024 - now

  Data Privacy and Protection Analyst