KK Siaw

Experience

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  Shell Shared Service Centre Kuala Lumpur Sdn Bhd

  Feb 2006 - Jan 2007

  GCC EMS Helpdesk

  Single point of entry to all Card and EMS Account holder and Expense Approvers in the business-Provide first line support (Functional (answer process related questions and queries)-Gather all necessary information for 2nd line support groups-Follow up on incident tickets on behalf of customer (for Card and EMS account holders in the business)Receive, respond log calls and E-Mails into Service Centre from end users for ProMaster and Global Corporate Card problems and issues.-Received calls from Asia Pac Countries as Australia, Hong Kong and Singapore.-Technical (answer portal or Promaster EMS related questions) Show less

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  Nikon

  Feb 2007 - Oct 2009

  IT Administrator

  Overall in charge of the Company’s IT related matters• Participate in the SAP R/3 (SDMM & FICO) implementation and has been given training by the Toyo Engineering Japan in order to provide training to the local key users on functional matters.• Assigned as the 1st level functional support for Nikon Malaysia SAP users before escalate the case to the 2nd level which based in Shanghai. I also maintaining the Customer master data and Inventory master data in the system.• Maintained domain controller server, and few legacy application servers for nikon malaysia which run in Windows 2003 server, windows 2000 server and Windows NT server environment.• Incharge for the desktop, windows application and MS products related issues.• Migrated the servers which ran in Wins NT server and Wins 2000 server into VMWare ESX server due to the hardware constraints.• Provide network design & support in LAN/WAN/Wireless environment• Evaluation of new technologies, software & hardware systems and recommend change with regards to operation efficiency, security and internal control• Liaise with IT vendors on acquisition of IT related software or equipments as at when required.• Provide first level end user support & troubleshooting system/ IT problems• Provide support for Company’s Accounting and customized solutions• Maintenance & fine tuning of servers, switches, routers etc• Work closely with oversea subsidiaries on IT issues, eg. Network enhancement, security compliance, new software requirement, online business system deployment etc• Liaise and coordinate with IT vendors when system break-down to minimize downtime• Computers and servers management• Provide first level user supports for Beeline and SVAP.net • Participate in J-SOX compliance exercise for I.T related topics Show less

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  HP

  Oct 2009 - Dec 2011

  ITO Service Delivery Consultant II

  Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity. Integrate technical knowledge and business understanding to create superior solutions for HP and for customers.• Incident Management: Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents.• Escalation Management: identify potential escalations and alert management proactively.• Problem Management: Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.• Change Management/Implementation: Independently review, implement, and verify changes/solutions of moderate complexity and risk to meet customer and/or trade/HP Information Technology (HPIT) infrastructure needs within area(s) of technical responsibility.• Project Management: Participate in customer and internal projects, including transformation. Lead projects from own responsibility area.• Customer Relationship Management: Balance internal needs with customers and/or internal businesses/end user's needs within defined parameters.• Teamwork: Work as part of a team, which may be virtual, global, and/or multi-functional. Seen as a resource to the team within area of technical responsibility. Show less

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  Weida (Malaysia) Berhad

  Jul 2012 - Oct 2015

  Assistant It Manager

  In charge for whole West Malaysia IT Operations- Maintain Dell & HP servers (Windows Server 2003, 2008, 2012), networking (Dell PowerConnect, Sonicwall, Cisco), pc (Dell, HP, XP, Windows 7 & 8) and peripherals.- Setup the Hyper V and convert the physical machine to virtual machine.- Providing IT Support to end users.- Migrating old servers to new servers and promote the new servers to be primary DC- Setup new servers (AD,DNS,DHCP,WSUS)and infrastructure for new office- act as a Project Manager for new IFCA.net properties system- migrating the email from Smartermail to Exchange 365.- installing and maintaining Web Files Manager as a file server across all regions in Malaysia.- advising and reviewing on the IT processes in order to comply with Personal Data Protection Act.- involving in GST implementation for all ERP in Properties development, Marketing & Manufacturing.- setup the infrastructure for new property sales gallery- design and coordinate with contractor for the network layout in new subsidiary office building- performing the server recovery from disaster- implement the Backup Exec 2012 solution to all site offices and perform the data backup and restoration test.- upgrade the Backup Exec 2012 to Backup Exec 2014- implement Symantec DLO for management and key users in West Malaysia region- reviewing and updating the new IT policies and procedures- supervising a team of IT supports- vendors management for all IT purchase requisition- Performing IT Capex and Expenditure annually and execute the purchase according to the budget- Provide IT consultation, recommendation to all Business Heads on IT related matters Show less

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  Telekom Malaysia

  Oct 2015 - Mar 2020

  Senior Principal

  Taking care of the whole MIS operation for webe digital sdn bhd- Managed the MIS TechSupport team (4 permanent staffs & 1 temporary staff) for daily BAU operation (hardware, software and first level networking)- Managed 1 Server Administrator for Domain Controller, Active Directory, Exchange server and etc.- Managed 2 senior executives that support other systems (Sharepoint, learning management system and Microsoft Licensing)- Managed vendors and the purchase requisition on all MIS related assets- Prepared IT Capex and Expenditure annually and execute the purchase according to the budget- Review the IT policies and enforced the policies.- Setup the IT infrastructure for webe lounge in Sunway Pyramid, Queensbay Mall and Komtar JBCC- Initiate few upgrades on existing infrastructure (WIFI Access Point, firewall, AD and Exchange Server)- Initiate the IT Assets housekeeping exercise to the team- To implement SAP HCM phase 1 and Go Live on November 2016- To implement SAP HCM phase 2 and Go Live on June 2017- To provide HR Functional Support (configuration, testing) for SAP HCM and close the support ticket within agreed SLA.- To act as backup for basis on providing SAP Basis supporta) Account Creation for WISE & FIORIb) Reset password for WISE & FIORIc) Transport TR to SAP QAS & PRDd) Add authorisation - Involving in SAP HCM migration exercise to TM- Managing the project of Industrial Relation customise module for TM Show less

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  Mitsubishi Elevator Malaysia Sdn. Bhd

  Apr 2020 - now

  Management Information Systems Manager

  - Oversee the entire IT operations including staff planning, stakeholder engagement, infrastructure and process monitoring, operational issues resolution, service improvement, new technology adoption, change management along with regulatory compliance.- Led the restructuring of the entire system & network architecture, formulation of system policies and procedures.- Staffs coaching and mentoring.- Working closely with management to develop annual budgets, prioritizes projects/initiatives, and monitors financial performance within the designated area of responsibility.- Facilitates the IT procurement process, and ensure alignment with business requirements and relevant IT approvals.- IT Vendors Management- Review the IT policies and enforced the policies to meet the Group IT compliances.- Initiate and completed few upgrades on existing infrastructure (WIFI Access Point, firewall, site to site VPN with branches, AD and Exchange Server, Veeam Backup, Servers Virtualization, Multi Factors Authentication).- Initiate and implement the company wide phishing attack simulation program.- As Project Manager for one of the digital transformation initiative that changing the manual process/ paperwork and adapting into Salesforce platform. Transforming the whole operation digitally from Sales to Installation to Maintenance. Working closely with Salesforce partner on requirements gathering, designs, testing, implementation, support and change management within organization.-Stakeholders management in Salesforce implementation, e-Invoicing, Supplier portals and etc. Show less