Michelle Roberts

Experience

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  Radcliffe School

  Sept 2000 - Sept 2013

  Reprographics Technician

  North Manchester High School for Boys is a secondary school for Boys 11 – 16 year oldsThe Radclyffe School is a mixed secondary school for 11 - 16 year oldsStretford High School is also a mixed secondary school for 11 – 16 year olds• Managing and maintaining all reprographic machines• To provide a comprehensive reprographic service for the whole school and outside agencies with no assistance• Responsible for the recharges for all departments, stock control and ordering of consumables, emailing, telephone calls, printing, booklet making, laminating, binding and displays• Produce and maintain accounts and budgets via spreadsheets for financing (Utilising Excel skills)• Design school publications• One to one graphics with the pupils for contribution to their GCSE Art and Design• Displays around the classrooms and corridors of the entire school• Library duties included managing a team of two assistants and five pupil assistants, ordering of books, consumables, using the ‘Dewey Decimal’ system to number and locate books, seasonal displays in the library, competitions and book clubs• Administration duties for the Art Department (letters home, exam results, medical records, time tables)• Booking of regular conferences for Head teachers and Associates• Applying for funding• Trip organizing• Answer and handle all incoming telephone calls professionally and efficiently• To ensure all visitors are welcomed• To keep reception are clean and tidy• First Aid duties acting as ‘Matron’ in her absence (placing a pupil in the recovery position after having an epileptic fit etc.) ● Fire Marshall responsible for the Humanities corridor to make sure the area was completely clear of staff and pupils Show less

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  Northern Rail

  Sept 2013 - Feb 2015

  Train Conductor

  Project a high profile image for Northern Rail ensuring the safety of customers, staff and equipment whilst carrying out retail duties. These include the collection and protection of ticket revenue.● Ensure the safety of customers and staff including yourself at all times ● Prepare and work trains in accordance with rules and regulations, report any unusual occurrences and carry out emergency procedures as required● Observe the boarding and alighting of passengers, operate doors and signal the driver when safe to start the train (this is critical not only for the safety of passengers, but to ensure there are no delays) ● Check equipment, cleanliness and general environment of the train, taking action by correcting or reporting any faults ● Assist passengers when needed, particularly the elderly, the disabled and those with children or heavy luggage ● Monitor boarding passengers, examine tickets and deal with any travel irregularities that may occur ● Answer passenger enquiries as necessary, making full use of the public address system when required ● Regularly patrol the train to ensure standards of comfort, customer care and behaviour are maintained ● Carry out passenger counts as instructed ● Provide all possible assistance to customers during occasions of disruption ● Ensure the security of parcels between stations Show less

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  Hyde Community College - Amnis Education Agency

  Feb 2015 - Jul 2015

  Receptionist

  Reception is the first point of contact at the school. So I must provide parents, governors, visitors, contractors and the pupils themselves with a positive personal image and excellent communication skills whilst managing my time wisely and working under pressure. ● Welcome visitors, parents and pupils ● Answering the telephone and directing calls via the switch or passing messages via email (Microsoft Outlook) ● General administration ● Reprographics and Design utilising my skills with Microsoft Office (Word, Excel, PowerPoint, Outlook) ● Keeping records up to date using ‘SIMS’ ● Supplies, requisitions and reports ● Financial administration (Used for school trips, Proms ETC) ● Franking of mail and post room duties ● Keeping a diary of all staff meetings with parents and associates ● Using ‘Inventory’ to record illnesses and first aid ● Using ‘Keep Kids Safe’ to send text messages to all parents ● Utilising ‘Go 4 Schools’ to keep log of pupil records in line with ‘SIMS’ ● Using ‘Inventory’ to issue visitor passes and ensure everyone is accounted for in the event of a fire ● Use the ‘Tannoid’ system to announce whole school events or to get messages to the individuals Show less

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  Oldham Royal Hospital - MAX 20 Agency

  Jul 2015 - Oct 2015

  Medical Receptionist

  Patient’s medical records are located and checked ready for clinics the following day. When patients come to clinic their details are thoroughly checked so the records match the correct patient. Relevant paperwork is placed inside the files according to the Doctor being seen. To update details and make further appointments using PAS (Patient Administration System) and Evolve. ● Welcome patients ● Retrieve patient medical records and check for correct details ● Update patient records using PAS ● Make further appointments according to the Doctor’s instruction Show less

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  North Manchester General Hospital

  Oct 2015 - Jan 2016

  Administrator : Mitie Security

  Responsible for the administration for all four Pennine Acute Hospitals. Keeping paper and computer records of all incidents of patients and staff. Recording vehicle checklists for company vehicles on site. Interviewing new starters and processing security clearance through Procius. Changing rosters according to staffs’ rota and needs and honouring holidays and courses. Keep up to date with changes to Assignment Instructions and Risk Assessments. ● Filing, copying, scanning and emailing ● Typing back to work interviews ● Daily changes to rosters ● Recording vehicle checklists ● Ordering uniform ● Taking minutes of meetings ● Empty pay and display machines and record receipts ● To provide data in spreadsheet format, pie charts and graphs e.g. staff attendance and sickness fuel usage of all vehicles on each site Show less

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  JW Lees Brewery

  Feb 2016 - Aug 2016

  Tenant @ The Same Yet Inn

  The Same Yet Inn is a Restaurant Pub which has 65 covers in the lounge area with a bar servery, a small tap room holds a further 20 covers with its own bar servery and a restaurant which hosts 56 with a carvery station. My position as Director and Tenant is to manage a group of 11 staff, 3 chefs and 8 bar staff and cleaner and to keep the business running smooth. ● Accounts and profit and loss spreadsheets● Cellar Management● Food and brewery orders are done regularly for a continued stock rotation for our customers● Customer Service is of a high quality calibre ● Interview and train new starters● Take food and drinks orders● Organise artists and discos for weekends ● Raise money for charities● Filing, copying, scanning● Organise staff holidays● Pay wages● Banking● Preparation of tills and PDQ machines● Promotion of Health and Safety● Weekly fire alarm testing● Design posters for forthcoming events● Keeping the website updated daily● Replenish stock● Take booking for funerals, birthdays weddings, communions etc. and prepare a selected menu● Fire Marshall● First Aider Show less

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  The Barlow RC High School

  Sept 2016 - now

  Reprographics Technician

  • Managing and maintaining all reprographic machines• To provide a comprehensive reprographic service for the whole school and outside agencies with no assistance• Responsible for the recharges for all departments, stock control and ordering of consumables, emailing, telephone calls, printing, booklet making, laminating, binding and displays• Produce and maintain accounts and budgets via spreadsheets for financing (Utilising Excel skills)• Design school publications• One to one graphics with the pupils for contribution to their GCSE Art and Design• Displays around the classrooms and corridors of the entire school Show less