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Christopher Russo

Christopher Russo

IT Intern

Followers of Christopher Russo174 followers
location of Christopher RussoAlbany, New York Metropolitan Area

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  • Timeline

  • About me

    Senior Technical Support Specialist at Nanit

  • Education

    • State University of New York College at Plattsburgh

      2011 - 2014
      Bachelor of Science - BS Information Technology

      Activities and Societies: Frisbee Club, SUNY Plattsburgh Public Relation Club During my time here I majored in Information Technology and minor in Management Information System. Here are some of the course I took during my time at SUNY Plattsburgh.Computer Language (Android Development in Java)System Administration Human-Computer Interface Systems Analysis & DesignIntro to Database with Web Application (SQL)Software Engineering I & II (Python)

  • Experience

    • New York State Higher Education Services Corporation

      Jun 2013 - Aug 2013
      IT Intern

      I assist with the rollout of their new computer system.I would educate end users on the changes they would encounter with their new system. I assist other IT agents with help desk tickets.

    • Hyatt Place Saratoga/Malta

      Jun 2014 - Nov 2014
      Front Desk

      My primary responsibility was check-in or check-out guests. When checking-in I would educate the guest on the amenities that were available at this location. I would provide customer service and guest hospitality when a guest had a problem that needed to be addressed. I created small talk with guests to make them feel welcome during there stay.I would give suggestion about local events or restaurants.

    • Wink

      Nov 2014 - Oct 2019

      My primary responsibility is to answer phone calls and respond to customer e-mails about general or technical questions regards about the Wink platform. The customer service department uses ZenDesk to record customer contact, experience, and issue tracking.I handle tier I escalation calls which normally require advanced troubleshooting steps.I report new or trending customer experiencing or software bugs to our Senior Technicians. I've helped create and edit internal documentation about the WInk Platform. Show less

      • Tier III Technical Support Agent

        Apr 2018 - Oct 2019

      • Tier II Technical Support Agent

        Nov 2014 - Apr 2018

    • Regeneron Pharmaceuticals, Inc.

      Oct 2019 - Jun 2020
      QC Analyst (Business System)

    • Nanit

      Jul 2020 - now
      Senior Technical Support Specialist

  • Licenses & Certifications