Shona Daly

Experience

• 

  Pershing, a BNY Mellon company

  Oct 2010 - Mar 2013

  Customer Service
• 

  Citi

  Mar 2013 - now

  Operations Client Experience Lead Managing a team of client service representatives within Cash Securities Settlement Services. Maintaining client relationships, dealing with escalations and providing regular client feedback/attending client feedback and relationship meetings Liaising with internal technology and change management teams on projects to enhance systems for client experience as well as governance and compliance

  • Vice President

    Jun 2022 - now

  • AVP Cash Securities Client Service

    Mar 2013 - Jan 2023

  • Manager

    Mar 2013 - Jan 2018