Joseph Misa

Experience

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  Globalwear Manufacturing Incorporated

  Jul 2007 - Mar 2008

  Process Engineer

  General Function: ⁃ Responsible for the continuous flow of material, inventory control and method improvements.Specific Task Responsibility: ⁃ get and analyze each process cycle time ⁃ identify and set buffer stock allocation ⁃ facilitate line balancing ⁃ make line mapping (after line balancing) ⁃ gather and analyze data for improvements (production downtimes) ⁃ identify the most efficient number of workforce in a cell ⁃ monitor and improve cell productivity ⁃ coordinate with the line leader to achieve production target ⁃ coordinate with the planner for the continuous flow of material ⁃ identify bottleneck operation to improve line productivity ⁃ implement and follows standard operating procedures Show less

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  Myservel Manufacturing Corporation

  Feb 2008 - Feb 2009

  Plant Process Engineer

  General Function: ⁃ To support company objectives by ensuring the efficient, effective and desirable service for the Process Engineering in coordination with the manufacturing.Specific Task Responsibility: ⁃ maintain and oversee engineering approved work methods and procedures in manufacturing process to conform requirements on problematic parts ⁃ conducts studies/evaluation in determining line capacity, standard time and line balancing on existing line processes and initiates/recommends changes or modifications to improve line efficiency ⁃ Ensure work processes are optimum level, to the right rate and quality of output in order to meet the customers need ⁃ coordinate with line maintenance technician and utility workers to ensure tools and fixtures are in good condition, work area housekeeping is in order ⁃ participates in meetings and presents information about product processing status; gathers and analyses data for technical reports ⁃ assist in investigation of specific customer complaints to identify root cause and effective corrective and preventive action plans ⁃ attends to matters that may be assigned by his/her superiors from time to time ⁃ cooperate with LEAR process engineering counterparts with regards to line engineering issues, sharing of information on line productivity and constant communication to any engineering issues Show less

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  UBTS Pte Ltd

  Mar 2010 - Feb 2011

  Airport Customer Service Agent

  General Function: ⁃ An airport customer agent is responsible for making sure that passengers and their luggage are safely boarded the right aircraft at the right time. A first person that passengers meet as they start their journey and ensure to give them a warm welcome and a positive experience.Specific Task Responsibility: ⁃ dealing with passenger enquiries about flight departures and arrivals ⁃ check-in the passengers for their respective flights ⁃ seat number allocation of the passengers to ensure the weight and balance of the aircraft (if it is not a full flight) ⁃ ensure to check the requirements upon accepting the passengers (e.g. Visas, return/outward ticket, passport validity) ⁃ providing boarding passes and luggage labels ⁃ telling passengers about luggage restrictions (security questions) ⁃ weighing baggage and collecting any weight charges ⁃ taking care of passengers with special assistance (wheelchair, expectant mother, unaccompanied minor, young passenger, VIPs, etc) ⁃ calming and reassuring nervous passengers ⁃ must ensure the safety of passenger when boarding the plane on a ramp or staircase in a courteous manner ⁃ must fill out paperworks associated with administrative duties before hand over to the LCC1 Show less

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  SATS Ltd. (Asia Pacific Star Pte Ltd)

  Feb 2011 - Feb 2015

  Airport Duty Manager

  General Function: ⁃ An Airport Duty Manager is responsible for the day-to-day operation of the facility. The position has a broad range of duties, including managing transportation schedules, supervising employees and coordinating with vendors (airline clients). Manager are also responsible for compliance with airport laws for the safety of the passengers.Specific Task Responsibility: ⁃ oversees the daily ground handling operations of the airport ⁃ operation duties may include monitoring flight schedules, inspecting airport property for safety concerns, and coordinating multiple department activities ⁃ spend time making sure that airport services are operating smoothly in terms of its manning resources ⁃ monitor internal departments and outside vendors for compliance and may also be required to attend conference or undergo training to ensure compliance is up to date ⁃ ensures daily briefing of staff with regards to SOPs for counter and gate duties ⁃ intervene when passengers are angry and upset; ultimately responsible and may be required to interact with passengers on a daily basis to solve problems or answer complaints ⁃ managing all airport staffs which includes staff supervision, performance evaluation and disciplining of the staffs when needed ⁃ ensures that staff's training is current in accordance to the airports's guidelines and procedures ⁃ ensures monthly reports such as NTL/INAD, FIM, LCI, FIL and SALES must be submitted to the respective airline departments Show less

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  Wipro BPS

  Feb 2016 - Jul 2017

  Reservations Sales

  General Function: ⁃ A reservation sales specialist is responsible for assisting customers with purchasing travel tickets. Aside from purchasing tickets our main responsible is to cater the needs of our customers like rebooking, flight cancellation and others pertaining to airline services.Specific Task Responsibility: ⁃ Customer Service Communication Skills: Listen and help resolved conflicts with customers. ⁃ Patience: Deal with confused or irate passengers and would assist them in a polite way even in stressful situation. ⁃ Problem-Solving Skills: Solve customer issues, sometimes without seeing their actual problem first hand and made customer happy. Show less

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  Upwork

  Feb 2017 - Sept 2018

  Freelance Virtual Assistant

  Handling emails, research some important articles needed, data entry, finding email addresses and some office admininstrative tasks.

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  Web Leads Inc

  Mar 2017 - Mar 2018

  Marketing Associate
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  ECS Operations Ph

  Feb 2018 - Oct 2018

  Sourced items to be listed on Client's Ebay Account using tools provided. Create and submit quality listings on the assigned eBay account based on the required/target quantity of listings on the account. Complete any pre and post transaction tasks as instructed by the leaders. Finding and sourcing best selling items from different sources suggested by immediate supervisor. Keep track of all tge sourced and make sure to upload on the specified trackers and sites. Perform such additional work as may be required or requested by the company from time to time under the terms abd conditions, and according to the directions, instructions and control of the company

  • Ebay Account Assistant

    May 2018 - Oct 2018

  • Market Research/Shopify Worker

    Feb 2018 - Apr 2018
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  Ng Boon Kian Store

  Sept 2018 - now

  Virtual Assistant - Ebay Lister / Product Research

  My main task is to find for a best selling items through competitor's research using Zik Analytics and list those items on dropshipping softwares (e.g. DSM, Dropshipbeast and Autods) as well as other VA tasks.