Ivy Bose

Experience

• 

  Dominage Group

  Sept 2013 - Dec 2013

  Intern

  Received real world exposure to Human Resource Management and practice

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  Sears Canada

  Jan 2016 - Jan 2016

  Customer Service Representative

  • Provided excellent customer service by assisting customers in selecting merchandise and in understanding product features• Informed customers on business policies and procedures to ensure a flawless customer experience • Assisted customers to signup for store rewards card and add money to sears gift cards• Greeted customers in a friendly and polite manner • Answered customer service phone calls and routed calls appropriately to help resolve customer need• Demonstrated team work by covering for fellow sales representatives during their break• Responded to service inquiries and coordinated resolution with management and floor associates Show less

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  Accent@Home

  Jan 2017 - Jan 2017

  Sales Representative

  • Implemented sales strategies to meet company’s sales target• Trained, mentored and supervised 5 new team members to support company’s growth• Achieved department sales goals on a monthly, quarterly and yearly basis• Provided exceptional customer service by assessing customer needs and providing information on product features• Efficiently handled return of merchandise• Entered customer orders and delivery information into Microsoft Excel to ensure timely delivery • Managed inventory and creatively organized the floor• Built good relationship with customers to generate sales• Maintained knowledge of new products and seasonal discounts• Responsible for opening and closing stores Show less

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  Nordstorm

  Jan 2017 - Jan 2017

  Sales Associate

  • Effectively conducted one-on-one client consultations to identify skin care needs and answered questions related to product line• Identified customer needs and administered product demonstration • Consistently achieved sales goals by providing high level of customer service that resulted in sales• Organized and managed customer records for follow up• Opened and closed store registers • Kept track of inventory of new products

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  RONA

  Mar 2018 - Mar 2020

  Sales Specialist

  My contribution to RONA’s growth:• Consistently generated monthly sales of $45,000 • Successfully contributed to annual department revenue goals by selling extended warranty plans of around $25,000 • Built good relationships with customers to generate repeated salesInitiatives I took to improve customer experience:• Maintained constant knowledge of Rona’s promotions and marketing initiatives• Followed up with customers on completed orders and proactively resolved root causes of customer issues• Effectively engaged customers in conversation to understand their needs and provided expert and specialized advice on appliances as well as complementary products, extended warranty plans and financing in order to ensure customer needs are met Show less

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  ONR

  Mar 2020 - Oct 2020

  Business Analyst

  1. Effectively elicited and documented business and technical requirements on assigned initiatives including Intel projects2. Provided walk through of requirements to clients and internal stakeholders to seek approval3. Ensured requirements met the business stakeholders’ expectations and need4. Analyzed clients’ business need and processes through document analysis, interviews and workflow analysis5. Communicated business requirements by constructing easy to understand process models and ensured alignment with internal development teams6. Performed user acceptance testing before product deployments to ensure requirements are met7. Created user guides and program specification documents for Intel client for their new reporting portal8. Implemented and managed procedures for updating requirements and program specification documents Show less

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  Nordia Inc.

  Mar 2021 - now

  • Bell MTS Billing and Payment Specialist

    Nov 2021 - now

  • Covid-19 Vaccination Support Team

    Mar 2021 - Dec 2021
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  Emploi et Développement social Canada (EDSC) / Employment and Social Development Canada (ESDC)

  Apr 2022 - now

  Payment Services Officer