Timothy Musharu

Experience

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  BOOST-SIFE Catholic University Of Zimbabwe

  Jan 2012 - Jan 2012

  Deputy Director of Human Resources

  Deputy Director of Human Resources for Catholic University of Zimbabwe SIFE/ Enactus team Key Responsibilities included:-Developing organization strategies by identifying and researching human resources issues; contributing information, analysis, and recommendations to organization strategic thinking and direction; establishing human resources objectives in line with organizational objectives.Implementing human resources strategies by establishing department accountabilities, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention.-Managing human resources operations by recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff; planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change.-Developing human resources operations financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.-Accomplishing special project results by identifying and clarifying issues and priorities; communicating and coordinating requirements; expediting fulfillment; evaluating milestone accomplishments; evaluating optional courses of action; changing assumptions and direction.Supporting the executive committee by providing human resources advice, counsel, and decisions; analyzing information and applications. Weniger anzeigen

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  Government of Zimbabwe|Ministry of Finance | PFMS Unit

  Apr 2014 - Apr 2015

  Attache

  Key experience in the SAP materials management ,CRM and FI modules, having worked at the Government of Zimbabwe PFMS Unit.Key Responsibilities:SAP Systems :FI,MM and ABAP Modules Creation of Purchase requistionsRequest for quotationscreation of purchase ordersMaintenance of materials inventorycreation and maintenance of cost centerscreation and parking of documentsCreation and maintenance of vendor numbersIT Support To diagnose and resolve software and hardware incidents, including operating systems(Windows and Mac) and across a range of software applications.To assist all our users with any logged IT related incident when called upon.To take ownership of issues by carrying out problem analysis to implement temporary orpermanent fixes with the aim of restoring service to the customer as soon as possible;escalating incidents to other support teams where necessary.To accurately record, update and document requests using the IT service desk system.To install and configure new IT equipment.To resolve incidents and upgrade different types of software and hardwareTo resolve incidents with printers, copiers and scannersTo maintain a first class level of customer service ensuring that all customers are treatedefficiently and in an appropriate manner.Maintain excellent verbal communication skills with the ability to communicate effectivelywith technical and non-technical colleagues at all levels in the organisation. Weniger anzeigen

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  Madzivire Center of Transformation

  Feb 2015 - Jan 2015

  Telemarketer and Call centre Agent

  Telemarketing role & Call Centre Agent offering Google search and advert optimization for companies in North Carolina America. This was an offshore call centre. Key Responsibilities & Job Highlights :Obtaining client information by answering telephone calls; interviewing clients; verifying information.Determining eligibility by comparing client information to requirements.Establishing policies by entering client information; confirming pricing.Informing clients by explaining procedures; answering questions; providing information.Maintaining communication equipment by reporting problems.Maintaining and improving quality results by adhering to standards and guidelines; recommending improved procedures.Updating job knowledge by studying new product descriptions; participating in educational opportunities.Accomplishing sales and organization mission by completing related results as needed. Weniger anzeigen

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  Harare International Festival of the Arts

  Apr 2015 - Apr 2015

  Box Office Cashier

  I was a box office cashier at the Harare International Festival of the Arts which is the biggest Arts festival in AfricaMy Responsibilities:-Make certain guest service is friendly, helpful and fast-Complete ticket purchase transactions by:-Greeting each guest and identifying tickets requested-Reading a computer screen, operating a keyboard or dispensing manual tickets-Completing a credit card or gift card transaction or collecting cash and making accurate change-Thanking the guest-Ensure the security of all box office cash and tickets-Keep box office clean and well organized-Distribute and understand how to operate assisted equipment-Enforce ratings to keep underage guests from accessing auditoriums with adult content-Perform daily box office maintenance duties and complete various reports as needed-Answer questions from guests and resolve any concerns-Assist with other functions as instructed by the General Manager Weniger anzeigen

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  Econet Wireless Zimbabwe

  Apr 2016 - Jan 2016

  Independent Contractor at OWNAI

  In this role, I gained valuable experience in eCommerce, digital marketing, and customer relationship management. I learnt how to optimize advertisements to increase client engagement and sales, and how to effectively manage client accounts and relationships. I also developed my skills in customer engagement, communication, and problem-solving.My background in Business Management and Information Technology provided me with a unique perspective and set of skills that gave me a significant advantage in this role. My Business Management education equipped me with knowledge in strategic planning, market analysis, and business operations, while my Information Technology background gave me the ability to understand and analyze data, and develop and implement digital marketing strategies. This combination of knowledge and skills allowed me to understand the business aspect of eCommerce, digital marketing, and customer relationship management, as well as the technical aspect of it.I am proud of the experience I gained as an Independent Contractor at Ownai and I am confident that my background in Business Management and Information Technology will be a valuable asset in any future eCommerce, digital marketing, and customer relationship management role. I am excited to continue to develop my skills and expertise in these fields and to make a positive impact through my work Weniger anzeigen

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  ZOL Zimbabwe

  Jul 2016 - Jan 2018

  As a Call Centre Service Supervisor at ZOL, a leading ISP in Zimbabwe, I have gained valuable experience in customer service and technical support. My role involved handling escalations, ensuring departmental goals and objectives are established and met in line with the established SLAs and SOPs. My key duties included:-Delivering service and support to end-users using automated call distribution phone software, via remote connection or over the Internet-Interacting with customers to provide and process information in response to inquiries, concerns, and requests about products and services-Diagnosing and resolving technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more-Following standard processes and procedures, accurately processing and recording call transactions using a computer and designated tracking software-Offering alternative solutions where appropriate with the objective of retaining customers’ and clients’ business-Organizing ideas and communicating oral messages appropriate to listeners and situations-Following up and making scheduled call backs to customers where necessary-Staying current with system information, changes and updatesI am experienced in handling complex customer issues and providing solutions in a timely manner. My role required me to be well-versed in the ISP environment and familiar with the technicalities of internet connectivity, email clients, IPTV, VOIP and more. I am also skilled in using automated call distribution phone software and computer systems to process and record call transactions. This experience has sharpened my skills in customer service, technical support, problem-solving and communication, which I believe will be valuable in any customer service or technical support role. Weniger anzeigen As a Junior Technical Customer Service Representative at ZOL Zimbabwe, I was responsible for providing technical support and customer service to end-users. My role involved handling customer inquiries, troubleshooting technical issues, and providing solutions to customers in a timely and effective manner. I was required to communicate technical information to non-technical customers, as well as diagnose and resolve technical issues related to internet connectivity, email clients, IPTV, VOIP and more.This role provided me with valuable experience in customer service, technical support, and problem-solving. I learned how to effectively communicate with customers and explain technical information in a way that is easy for them to understand. Through troubleshooting and resolving technical issues, I developed a strong understanding of internet connectivity, email clients, IPTV, VOIP and more. My role also required me to work closely with other team members to ensure customer satisfaction and meet departmental goals and objectives.I am proud of the experience I gained as a Junior Technical Customer Service Representative at ZOL Zimbabwe, and I am confident that it will be valuable in any customer service or technical support role in the future. I am excited to continue to develop my skills in this field and to make a positive impact through my work. Weniger anzeigen

  • Customer Service Supervisor

    Apr 2017 - Jan 2018

  • Customer Service Representative

    Jul 2016 - Jan 2018
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  Ice Cream Digital Solutions

  Jan 2020 - now

  Founder

  As the Team Leader at Ice Cream Digital Solutions, I have been able to successfully grow the business from a solo freelance venture in May 2020 to a thriving digital agency with operations in Zimbabwe and South Africa. With my expertise in business management and information technology, I have been able to build strategic partnerships and deliver innovative and impactful digital solutions that have allowed us to expand our reach to serve clients in Nigeria and the UK.My commitment to quality, integrity, and customer satisfaction has been integral in building a team of 8 talented individuals who share my passion for excellence. Together, we work tirelessly to ensure that we consistently deliver value for our clients by leveraging the power of digital design and storytelling to create compelling experiences that inspire, engage, and evoke emotions.I am proud to have played a pivotal role in the growth of Ice Cream Digital Solutions, and I am excited to continue leading our team towards even greater heights. Weniger anzeigen

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  Nelson Mandela University

  Jan 2020 - Jan 2022

  Msc Student

  During my MSc studies in Computer Science and Information Systems at Nelson Mandela University in South Africa, I had the opportunity to conduct research in the field of Smart Spaces and Smart Environment Simulation. My research focused on developing a hybrid model for Human Activity Recognition to support activity and inhabitant tracking in smart environments. The novel aspect of my research was the use of a synthetic dataset to enhance human activity recognition systems and cut down on the time it takes for machine learning model optimization. My research output was presented in various conferences such as The Role of Digital Technologies in Shaping the Post-Pandemic World 2022 and The Southern Africa Telecommunication Networks and Applications Conference.My studies and research allowed me to develop a deep understanding of smart environments and human activity recognition, as well as the use of synthetic datasets to improve the performance of human activity recognition systems. Additionally, I had the opportunity to work with a diverse team of researchers, which helped me to develop my skills in teamwork, communication, and project management. I also developed technical skills working with Unity 3D, C#, Python and machine learning algorithms such as LSTM, Random Forests, Decision Trees, deep learning, supervised and unsupervised learning, and K-means. Through this experience, I gained valuable knowledge and skills in the areas of computer science, information systems, and the latest technology trends. I am passionate about using my skills and knowledge to make a positive impact in the field of smart spaces and smart environment simulation, and I am particularly excited about the potential of my research on synthetic datasets to revolutionize human activity recognition systems. Weniger anzeigen

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  Washup Zimbabwe

  Jan 2023 - now

  Business Owner

  As a business owner at Washup Zimbabwe, I have gained valuable experience in entrepreneurship and leadership. Running a carwash in Zimbabwe with a team of 6 core employees has allowed me to develop my skills in team management, strategic planning, financial management, and problem-solving. I have also gained a deep understanding of the Zimbabwean market and the challenges of doing business in the country.Washup is a carwash based in Msasa Harare, Zimbabwe, with a unique selling point of affordable great quality. Our slogan is "Wash away the dirt, not your money!" and we operate daily from 8am to 5pm. Our goal is to provide high-quality car washing services at an affordable price, while also being environmentally friendly. We are committed to providing excellent customer service and always strive to exceed our customers' expectations Weniger anzeigen

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  Carl von Ossietzky University of Oldenburg

  Jan 2023 - now

  Research Associate Business Information Systems

  As a Research Associate in Business Information Systems at Carl von Ossietzky University of Oldenburg, I am working on the Digital Growth project, which aims at identifying the underlying mechanisms and drivers of growth in the Information and Communications Technology (ICT) sector. My role in this project is to analyze patent data and build a dashboard to better understand how different technologies in the sector are linked and jointly shape industry dynamics.I have the opportunity to work with a diverse team of researchers and experts in the field of ICT and business information systems. My skills in data analysis, programming and dashboard building are critical for this role as I am using them to extract insights from the patent data and present them in a clear and user-friendly way. Furthermore, I am learning about the ICT sector and the challenges of small ICT businesses, and how to design competitive strategies in quasi-monopolistic markets. From this project, practical recommendations will be derived to support small firms and regulators in the ICT sector.I am excited to be part of such an important and impactful project, and I look forward to continuing to develop my skills and knowledge in the field of ICT and business information systems. Weniger anzeigen