Tawnya Becker

Experience

• 

  Convergys

  Oct 2006 - now

  Successfully managed up to 8 contracts in multiple locations with 12+ staff membersIncreased staff by 6 trainers within 4 months to ensure new projects have quality training resourcesLed integration project team creating solutions for trainer performance measurementSpearheaded regular peer to peer meetings serving as a vehicle for best practice sharing, development and alignmentRepresented global training organization during numerous client quarterly reviews and sales presentationsModified existing talent development program to enhance candidate ability for advancementDirectly responsible for the onboarding of several peers both remotely and in-personEnlisted to work with multiple locations in identifying problem areas, generating options and developing solutions to improve performance and client relations Show less

  • Training Manager

    Sept 2012 - now

  • Site Training Manager

    Oct 2012 - Jun 2016

  • Trainer

    Oct 2006 - Oct 2012
• 

  Concentrix

  Jun 2016 - now

  Developed and implemented solution for trainer certification resulting in over $300,000 cost savings.Managed complex new hire planning and training implementations for major healthcare programs spanning multiple lines of business, 10 locations and 2 geographies.Directed cross functional efforts to create and review training curriculum solutions to close performance gaps domestically as well as internationally.Successfully developed library of standard operating processes ensuring alignment among multiple locations and geographies.Lead strategic planning and implementation of healthcare licensing training for over 1200 individuals on a yearly basis. Show less

  • Transformation Consultant

    Dec 2022 - now

  • Sr. Learning Strategy Specialist

    Jun 2016 - Dec 2022