Ademola Samuel

Experience

• 

  De Tastee fried Chicken

  Feb 2006 - May 2011

  Branch manager

  In charge of all the activities in the branchEnsure the profitability of the shopRepresenting the staff at the Management meetingEnsuring compliance from staff as to HSE (Health and Safety) and companies policiesMeeting up with budgets and target set for the branchReducing customer complaintsEnsuring quality raw materials are received Retaining and sustaining loyal customer by training staff

• 

  De Tastee Fried Chicken Ltd

  Nov 2012 - Dec 2014

  Area Manager/ Head of Sales Dept

  to ensure all branches meet target and increase profitmake environment friendly for staff and customersreceive customers' complaints and follow up on themensure compliance on policies, rules and regulations of the organizationensure the delivery unit is at their best all the time

• 

  Genesis Group Nigeria Limited (Restaurant Division)

  Jan 2015 - now

  Head of Service/Operations & Quality

  * Oversee the development and continuous feedback system to monitor customer satisfaction and needs* Ensure continuous training and coaching to drive excellent service delivery* Oversee the development and implementation of a QSR Standard Operating Procedure (SOP) manual to guide all production and lobby activities at all the QSR locations*Create, document and implement inspection criteria and procedures* Oversee the development of menu plans in line with product development strategy and also ensure full adherence to agreed production display and variety spread* Maintain active role on internal continuous improvement teams Show less