Irfan Pasha

Experience

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  Sky pro Technology

  May 2014 - Jul 2015

  Desktop support Engineer

  • Assist with the maintenance and monitoring of approx. 300 - 500 workstations. • Adding printer and scanner in network maintains.• Installation of standard software and operations systems following documented instructions relating to PC and laptop assets.• Basic Networking, Map drive, Data sharing (Folder permissions). • Coordinating with different vendors and resolve various hardware calls. • Data Cards configure and troubleshooting.• Experience of Troubleshooting email clients issues (Lotus Notes)• Installing hardware (printers. Scanners, gaming pads, monitors).• Installation / Uninstallation Operating systems.• User & Permission Management in AD & Exchange. Show less

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  PRIMUS GLOBAL TECHNOLOGIES PRIVATE LIMITED

  Oct 2015 - Apr 2017

  Desktop Support Engineer

  • Providing Assistance to Clients of 148 Countries Through mails and Calls.• Remote desktop & remote assistance to diagnose issues for users at different location.• End user hardware and application support.• Install personal computers, software, and peripheral equipment.• Log all help desk interactions.• Installing, configuring and supporting windows and office applications. • Assigning tickets to support team.• URL Application troubleshooting.• Mapping network drives (Folder permissions).• Configuration, deployment and maintenance of end user devices.• Coordinating with support team and resolve the issue. • Unlocking and password reset from Active Directory. • Raising Tickets for the issue. • Incident Management – Managing and providing support and solution by coordinating with the off – shore support teams for Critical, Major & Minor Incidents that occur and affect the entire process. • Managing & Troubleshooting all user level complications under Service Level Agreement. Show less

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  TEAM LEASE SERVICES PRIVATE LIMITED

  Nov 2017 - May 2019

  Desktop Support Engineer

  • Offer level 1 support for hardware, software and computer network problems as submitted to the Helpdesk Ticketing system, support calls, Emails and support via Remote connection.• Imaging new/old systems for Windows 7/8/8.1/10 as per requirement.• Experience of Troubleshooting email clients issues (Lotus Notes) (outlook) (Office365).• Diagnose and resolve technical hardware and software issues.• Follow up with customers to ensure issue has been resolved.• Installing hardware (printers. Scanners, monitors).• Assists in spyware, virus removal, and data backup.• Basic Networking, Map drive, Data sharing (Folder permissions). • Installing & configuring applications like, Adobe Flash Player, SAP, Cognos IBM, and Python.• Support for main corporate applications.• Assigning tickets to support team. • Unlocking and password reset from Active Directory.• Installing and updating of SEP and knowledge on McAfee.• Solutions to network issues.• Assist management.• Responsible for hardware and software applications for workstations. • Installing Update Java and Troubleshooting Macro issues.• Excel add-in related issue.• Creating shared mailbox enable and disabled as per requirement. • Skype for business Troubleshooting.• Creating distribution list enable and disabled as per requirement Show less

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  Kabir Ahammad Building Cleaning Service

  Jul 2019 - Oct 2019

  Desktop Support Engineer

  • System Administrator • Providing technical support over the remote to end users.• Take ownership of a ticket and seeing it through to closure.• Escalating calls and issues where necessary to senior managers & team leaders.• Updating support documentation.• Keeping customers updated as to progress.• Provide troubleshooting and configuration support for client desktop, Laptop, Printer,• A good working knowledge of Outlook 2007 and 2016, Skype, Citrix Receiver, RDP and Remote Assistance, reimaging System, Active directory etc• Having experience on ITSM ticketing tool, Pulse secure, Good, Blackberry UEM, Citrix, VM, VDI application, Nova etc.• Knowledge of operating systems (windows 7 and 10). Show less