Chinyere Uhoegbu

Experience

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  E-business Practice

  Mar 2007 - Sept 2007

  Web-Developer

  Developed and deployed websites as an intern

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  Multi-Grace Project & Services

  Feb 2011 - Feb 2014

  Senior System Analyst

  Managed team in Lagos, Ogun, Ondo & Bayelsa states in Nigeria to: - Verify/validate eligibility status for loans (home appliances) and further disbursement - Elicit and document customer requirements- Determine eligibility status. Using Spreadsheet, developed a schedule that could automatically calculate the interest rate, eligibility status of our clients using the 1/3 ruleDesigned and developed the company’s catalogue and introduced organisation to innovative applications to meet strategic goalsManaged client support services - Aftercare Show less

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  Certification Edge

  Apr 2014 - Oct 2015

  Team Lead, Business Development/Operations

  - Revamped operational processes to improve productivity and efficiency including the creation of the Strategic Operating procedure of the company using flow chart- Introduced improvements in business strategies based on customer feedback.- Utilized Marketing campaigns to create brand awareness in the market- Increased profitability as directed by senior management by successfully prospecting for new clients, retaining and expanding existing customer relationships - Company Achieved office profitability within 3 months using consultative selling approaches, proactive business development activities(cold-calls, referrals) and service- Maintained and grew relationships with existing strategic customers to solidify mutual expectations of performance and growth.Recruitment and Selection-Candidate sourcing by extensively using the Internet (Resume and Job Posting sites/search engines), Internal Databases, Cold Calling, Referrals and other creative means- Drafting Job advertisements- Job posting in various job portals like Hotnigerianjobs, naijahotjobs, jobberman etc- Interview scheduling and coordinating the written test- Conducting Preliminary Interviews/Screening of candidates both in person and over the phoneTraining and Development Conducting Induction/orientation programs for new joinees Conducting In-house training for existing employees on courses developed ( E.g Menace of Absenteeism to an Organization’s strategic goal etc) Show less

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  ErpSOFTapp

  Oct 2015 - Aug 2022

  - Incharge of releases of custom modules into Odoo app store- Using internal data to provide insights into our helpdesk platform performance, tracking SLA, measuring CSAT and providing quarterly reports on improvements required- Directly responsible for the outputs and performance of the following departments: Customer Experience, Quality and Assurance (Procedures and adherence), Helpdesk, Social Media (product messaging) & Training Clients and In-house- Full ownership of key performance indicators relevant to particular stages of customer engagement, providing timely and accurate KPI updates to numerous stakeholders including forward looking plans Show less - Responsible for managing complex ERP solutions through the entire SDLC with a goal to deliver solutions that accurately reflected client requirements.- Led a team in requirements and data gathering, system design, module testing, user training and continuously improving business processes during and after project implementation.- Led reviews of business processes and developed optimisation strategies. - ERP implementations in over 25 companies across Nigeria, Ghana and the Maldives. Modules implemented include sales, CRM, helpdesk, subscriptions, point of sale, accounting, project, human resources, inventory, purchase, manufacturing, and document management solutions. Show less

  • Customer Experience Manager

    May 2021 - Aug 2022

  • Business Analyst Manager

    Jan 2018 - Apr 2021

  • Business Analyst

    Oct 2015 - Dec 2017
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  Teleperformance

  Sept 2022 - now

  - Enhanced business analysis processes by implementing BA governance frameworks, ensuring consistency, accountability, and alignment across projects.- Collaborated with cross-functional teams to gather, document, and analyze business requirements for process improvements and software solutions.- Led end-to-end project lifecycle management for initiatives, ensuring timely delivery and alignment with business objectives.- Developed functional documentation such as process flows, user stories, and PRDs to guide product development.- Improved reporting and decision-making by analyzing operational data and presenting actionable insights to stakeholders.- Served as a liaison between business units and technical teams to ensure requirements were accurately translated into solutions.- Provided change management support by facilitating training sessions and creating user guides for new tools and processes.- Managed stakeholder expectations by conducting regular status meetings and ensuring effective communication throughout projects.- Adapted to new responsibilities, temporarily leading the software development team, prioritizing work, and ensuring smooth operations. Show less

  • EMEA Software Manager

    Jun 2024 - now

  • Business Analyst, EMEA Software Development Team

    Sept 2022 - May 2024